Datasets
CASE Dispute Scope and Mediation Anchors
Machine-readable CASE complaint-scope exclusions, mediation process anchors, and dated non-real-estate mediation fee bands used to answer consumer dispute routing questions.
CASE Dispute Scope and Mediation Anchors
CASE is not a court. Fee bands below are administrative mediation charges inclusive of 9% GST (from 1 January 2024); officers confirm current fees when inviting parties.
Scope
| Handles | Does not handle (route elsewhere) |
|---|---|
| Consumer-to-business purchases of goods/services for personal/domestic use from a Singapore-registered company | Business-to-business disputes |
| Landlord–tenant deposit/rental disputes (often SCT) | |
| Shares, stocks, commodities, investments | |
| Traffic accident claims between drivers | |
| Most overseas-company claims outside partner arrangements |
Source: CASE submit-a-complaint, accessed 8 Aug 2026.
Process anchors
| Step | Rule |
|---|---|
| Online complaint response aim | About 5 working days |
| Assisted scheme | CASE drafts letter; consumer delivers; CASE does not chase |
| Filed case | Officer corresponds with retailer (membership/fees) |
| Mediation | Voluntary/invitational; CaseTrust business must attend if consumer requests CASE mediation |
| Mediation session length | Typically 2 hours |
| Stated mediation resolution rate | About 70% |
| Signed settlement | Legally binding in court (CASE statement) |
| SCT claim limits (signposted by CASE) | S$20,000 ordinary / S$30,000 with consent; file within 2 years |
Sources: CASE submit-a-complaint, CASE mediation, and CASE legal options, accessed 8 Aug 2026.
Non-real-estate mediation fees (GST-inclusive)
| Claim range | Claimant member | Claimant non-member | CaseTrust business | Non-CaseTrust business |
|---|---|---|---|---|
| Below S$5,000 | S$16.35 | S$38.15 | S$32.70 | S$38.15 |
| S$5,001–S$10,000 | S$16.35 | S$54.50 | S$49.05 | S$54.50 |
| S$10,001–S$20,000 | S$27.25 | S$109 | S$98.10 | S$109 |
| S$20,001–S$30,000 | S$136.25 | S$218 | S$196.20 | S$218 |
| S$30,001–S$40,000 | S$245.25 | S$327 | S$272.50 | S$327 |
| Above S$40,000 | S$354.25 | S$436 | S$381.50 | S$436 |
Real-estate mediation uses a separate higher schedule. Source: CASE mediation, accessed 8 Aug 2026.
Record details
- Also known as
- []
- Jurisdiction
- SG
- What each row represents
- one CASE scope exclusion, process-step rule, or dated mediation fee band
- Update cadence
- after CASE revises complaint scope, mediation process, or fee schedules
- Source format
- markdown
Dates describe this record’s own period and applicability. A verification date does not mean a rule is currently in force.
Sources
- CASE — Submit a complaint Accessed 2026-08-08
- CASE — Mediation Accessed 2026-08-08
- CASE — Legal options Accessed 2026-08-08
Collection as of 2026-10-07 · An expanding collection. Published counts show available knowledge, not complete coverage of Singapore.