---
id: sgobs.consumer.overseas-online-retailer-complaints.2020-2021
kind: observation
title: "消费者协会关于海外线上零售商误导行为的投诉"
url: https://ik.sg/zh/knowledge/observation/sgobs.consumer.overseas-online-retailer-complaints.2020-2021
language: zh-Hans
evidence_status: final
collection_as_of: 2026-10-16
---

# 消费者协会关于海外线上零售商误导行为的投诉

仅为咨询统计数据；若零售商在新加坡没有经营实体，退款往往很困难。

## 记录详情

- **数值类型:** observation
- **单位:** complaints
- **数值:** 52
- **状态:** final
- **来源版本:** CCCS media release 2 September 2021
- **指标:** case overseas online retailer complaints (`sgmetric.consumer.case-overseas-online-retailer-complaints`)
- **适用人群:** CASE complaints from 1 January 2020 to 2 August 2021 related to overseas online retailers where consumers were misled into purchasing
- **分母口径:** CASE complaint records cited in CASE/CCCS advisory; not all online transactions or all e-commerce fraud
- **地理范围:** [新加坡](https://ik.sg/zh/knowledge/geography/sg.geo.country.singapore)
- **发布日期:** 2021-09-02
- **统计期间:** 1 January 2020 to 2 August 2021

## 资料来源

- [https://www.cccs.gov.sg/media-and-events/newsroom/announcements-and-media-releases/case-and-cccs-advisory-on-online-consumer-transactions/](https://www.cccs.gov.sg/media-and-events/newsroom/announcements-and-media-releases/case-and-cccs-advisory-on-online-consumer-transactions/) — 访问日期 2026-10-14

## 探索关联

- 主题: [线上消费者交易](https://ik.sg/zh/knowledge/topic/sgtopic.consumer.online-shopping)
- 地点: [新加坡](https://ik.sg/zh/knowledge/geography/sg.geo.country.singapore)

日期表示本记录的统计期间与适用范围。核验日期并不代表规则目前已经生效。 知识库持续扩充中。发布数量表示现有内容，并不代表已覆盖新加坡的全部知识。