---
id: sgobs.consumer.overseas-online-retailer-complaints.2020-2021
kind: observation
title: "CASE complaints on misleading overseas online retailers"
url: https://ik.sg/en/knowledge/observation/sgobs.consumer.overseas-online-retailer-complaints.2020-2021
language: en
evidence_status: final
collection_as_of: 2026-10-16
---

# CASE complaints on misleading overseas online retailers

Advisory statistic only; refunds often difficult when retailer has no Singapore presence.

## Record details

- **Value type:** observation
- **Unit:** complaints
- **Value:** 52
- **Status:** final
- **Source revision:** CCCS media release 2 September 2021
- **Metric:** case overseas online retailer complaints (`sgmetric.consumer.case-overseas-online-retailer-complaints`)
- **Population:** CASE complaints from 1 January 2020 to 2 August 2021 related to overseas online retailers where consumers were misled into purchasing
- **Denominator:** CASE complaint records cited in CASE/CCCS advisory; not all online transactions or all e-commerce fraud
- **Geography:** [Singapore](https://ik.sg/en/knowledge/geography/sg.geo.country.singapore)
- **Published:** 2021-09-02
- **Reference period:** 1 January 2020 to 2 August 2021

## Sources

- [https://www.cccs.gov.sg/media-and-events/newsroom/announcements-and-media-releases/case-and-cccs-advisory-on-online-consumer-transactions/](https://www.cccs.gov.sg/media-and-events/newsroom/announcements-and-media-releases/case-and-cccs-advisory-on-online-consumer-transactions/) — Accessed 2026-10-14

## Explore connections

- Topics: [Online consumer transactions](https://ik.sg/en/knowledge/topic/sgtopic.consumer.online-shopping)
- Places: [Singapore](https://ik.sg/en/knowledge/geography/sg.geo.country.singapore)

Dates describe this record’s own period and applicability. A verification date does not mean a rule is currently in force. An expanding collection. Published counts show available knowledge, not complete coverage of Singapore.