{"release_id":5,"data":{"id":12420,"release_id":5,"source_id":"sgkb.consumer.tourist-consumer-complaints","kind":"article","fingerprint":"1c87f4012385438e8ea490c6dce8388e0d53c72a61fc32a6635593aad37ab4b2","title_en":"Tourist Consumer Complaints","title_zh":"\u6e38\u5ba2\u6d88\u8d39\u8005\u6295\u8bc9","domain":"consumer","status":"verified","date":"2026-10-14","payload":{"data":{"path":"consumer\/tourist-consumer-complaints.md","tags":["agency","how-to","regulation","policy"],"title":"Tourist Consumer Complaints","domain":"consumer","facets":["institution","law","policy","procedure","resident-life"],"status":"verified","topics":["sgtopic.consumer","sgtopic.consumer.case","sgtopic.consumer.tourist-complaints"],"aliases":["STB consumer complaints","tourist shopping dispute Singapore","visitor retailer complaint"],"related":[],"sources":[{"url":"https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/","title":"CCCS \u2014 Overview of the CPFTA","accessed":"2026-10-14"},{"url":"https:\/\/www.case.org.sg\/submit-a-complaint\/","title":"CASE \u2014 Submit a complaint","accessed":"2026-10-14"},{"url":"https:\/\/www.stb.gov.sg\/contact-us\/","title":"STB \u2014 Contact us","accessed":"2026-10-14"},{"url":"https:\/\/www.stb.gov.sg\/privacy-statement\/","title":"STB \u2014 Privacy statement","accessed":"2026-10-14"},{"url":"https:\/\/sso.agc.gov.sg\/Act\/CPFTA2003","title":"Singapore Statutes Online \u2014 Consumer Protection (Fair Trading) Act 2003","accessed":"2026-10-14"}],"summary":"Under Singapore's CPFTA framework, the Singapore Tourism Board is the usual first-line handler for tourist retailer complaints while CASE serves residents; both may pursue mediation-style redress and refer persistent traders to CCCS, with distinct hotlines and documentation rules.","entities":["sg.agency.stb","sg.organisation.case","sg.agency.cccs"],"language":"en","volatility":"slow","document_id":"sgkb.consumer.tourist-consumer-complaints","jurisdiction":"SG","document_type":"article","last_verified":"2026-10-14","temporal_scope":"current","document_sha256":"37f692914a6fa04bfc8c68f311ae1a2574af3e8eb9ccf6054ed1d1eb3a73f8b5","geographic_scope":["national"],"classification_source":"domain-default","classification_confidence":"medium"},"date":"2026-10-14","kind":"article","wiki":{"path":"consumer\/tourist-consumer-complaints.md","domain":"consumer","locales":{"en":{"title":"Tourist Consumer Complaints","summary":"Under Singapore's CPFTA framework, the Singapore Tourism Board is the usual first-line handler for tourist retailer complaints while CASE serves residents; both may pursue mediation-style redress and refer persistent traders to CCCS, with distinct hotlines and documentation rules.","markdown":"# Tourist Consumer Complaints\n\nTourist consumer complaints in Singapore are disputes between a **visitor** and a **supplier** over goods or services bought for personal use, handled under the same **Consumer Protection (Fair Trading) Act 2003** (**CPFTA**) unfair-practice framework as resident complaints but routed through a different first-line agency. The **Singapore Tourism Board** (**STB**) is described by the **Competition and Consumer Commission of Singapore** (**CCCS**) as the first point of contact for **tourists**, while the **Consumers Association of Singapore** (**CASE**) is the first point of contact for **local consumers** ([CCCS CPFTA overview, updated 26 Sep 2025](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)). CCCS administers the Act and may investigate **persistent** errant retailers after CASE or STB engagement; it is not the initial complaint desk for either group ([CCCS CPFTA overview, updated 26 Sep 2025](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)). This article covers tourist routing; [case and dispute resolution](\/en\/knowledge\/article\/sgkb.consumer.case-and-dispute-resolution) deepens CASE fees, mediation, and CaseTrust; [consumer affairs overview](\/en\/knowledge\/article\/sgkb.consumer.consumer-affairs-overview) maps the whole system.\n\n## STB as first-line handler for visitors\n\nCCCS states that CASE and STB are the **first points of contact** for local consumers and tourists respectively to handle CPFTA complaints ([CCCS CPFTA overview, updated 26 Sep 2025](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)). STB's public contact page lists a **Tourist Information Hotline** at **1800-736-2000** and a **Quality Service Manager** line at **1800-736-6638**, both on **Monday to Friday (excluding public holidays), 9 a.m. to 6 p.m.**, and directs visitors to an online feedback form for suggestions and feedback ([STB Contact us, updated 10 Mar 2026](https:\/\/www.stb.gov.sg\/contact-us\/)). STB's privacy statement notes that complaints may be submitted through website forms, calls, or e-mail, and lists the CPFTA among statutes for which personal data may be processed ([STB Privacy Statement, accessed Oct 2026](https:\/\/www.stb.gov.sg\/privacy-statement\/)).\n\nThe tourist channel exists because visitors may not know CASE, may leave Singapore before a dispute concludes, and may associate retailer problems with the tourism experience STB promotes. It does **not** mean tourists receive a different substantive CPFTA test for unfair practices \u2014 it changes **who triages** the complaint first. Errant retailers may enter **Voluntary Compliance Agreements** with **CASE or STB**, agreeing in writing to stop unfair practices and sometimes compensate affected **local consumers or tourists** ([CCCS CPFTA overview, updated 26 Sep 2025](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)).\n\n## CASE channels tourists may still use\n\nCASE's complaint FAQ states that tourists who wish to flag inappropriate retailer behaviour may call STB at **1800-736-2000** (weekdays 9 a.m.\u20136 p.m., excluding public holidays) or e-mail **stb_feedback@stb.gov.sg**, or may call CASE at **6277 5100** to book an appointment to meet CASE officers **Monday to Friday, 9 a.m. to 4 p.m.** ([CASE Submit a complaint, accessed Oct 2026](https:\/\/www.case.org.sg\/submit-a-complaint\/)). Walk-in visitors should bring a **passport**, **original invoice or receipt**, and other supporting documents such as signed agreements or credit-card bills ([CASE Submit a complaint, accessed Oct 2026](https:\/\/www.case.org.sg\/submit-a-complaint\/)).\n\nCASE handles **consumer-to-business** disputes where an individual buys goods or services for personal or domestic use from a **registered company in Singapore** ([CASE Submit a complaint, accessed Oct 2026](https:\/\/www.case.org.sg\/submit-a-complaint\/)). A tourist with a passport and Singapore retailer paperwork may therefore fall within CASE's C2B scope even though CCCS labels STB the tourist first line. CASE explicitly notes it **cannot assist claims against overseas companies** as ordinary C2B matters, though it mentions partnerships with overseas consumer bodies for some cross-border cases ([CASE Submit a complaint, accessed Oct 2026](https:\/\/www.case.org.sg\/submit-a-complaint\/)). [online consumer transactions](\/en\/knowledge\/article\/sgkb.consumer.online-consumer-transactions) covers misleading **overseas-only** web retailers, where neither STB nor CASE may recover payment easily.\n\n## Escalation, CCCS, and courts\n\nIf negotiation or mediation through CASE or STB fails, tourists and residents retain civil remedies under the CPFTA and may use the **Small Claims Tribunals** for qualifying low-value disputes ([CASE Submit a complaint, accessed Oct 2026](https:\/\/www.case.org.sg\/submit-a-complaint\/); [civil law and small claims](\/en\/knowledge\/article\/sgkb.law-justice.civil-law-and-small-claims)). CASE or STB may refer **persistent** unfair traders to CCCS for investigation, voluntary compliance, or court injunctions ([CCCS CPFTA overview, updated 26 Sep 2025](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)). CCCS emphasises it takes on cases of **persistent** errant retailers rather than every single tourist receipt dispute ([CCCS CPFTA overview, updated 26 Sep 2025](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)).\n\nDurable agency-routing anchors sit in [consumer system anchors](\/en\/knowledge\/dataset\/sgkb.data.consumer-system-anchors). STB's **Travel Agents Act** licensing regime is a separate tourist-protection layer for package travel; this article addresses **retail CPFTA-style** disputes, not travel-agent licence breaches.\n\n## Common routing mistakes\n\nRetrieval answers fail when **STB is treated as a court** or when **every visitor complaint must go only to STB** despite CASE accepting tourist appointments with passport and receipts. **CCCS is not a refund helpline** for a single souvenir dispute. **Overseas-only sellers** are not automatically STB or CASE enforceable targets in Singapore. **Lemon Law goods remedies** and **regulated cooling-off contracts** follow the same statute rules as for residents ([consumer protection and lemon law](\/en\/knowledge\/article\/sgkb.consumer.consumer-protection-and-lemon-law), [pricing contracts and unfair practices](\/en\/knowledge\/article\/sgkb.consumer.pricing-contracts-and-unfair-practices)); tourist status does not create a universal return right for ordinary retail purchases.\n\nPractical rule: **visitors flag retailer misconduct to STB's tourist hotline or feedback channel first; bring passport and purchase proof to CASE if you need C2B assistance before leaving; escalate to SCT or civil court within limits if mediation fails; expect CCCS only after persistent trader conduct**, not as the first e-mail on day one ([CCCS CPFTA overview, updated 26 Sep 2025](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/); [CASE Submit a complaint, accessed Oct 2026](https:\/\/www.case.org.sg\/submit-a-complaint\/))."},"zh":{"title":"\u6e38\u5ba2\u6d88\u8d39\u8005\u6295\u8bc9","summary":"\u6839\u636e\u65b0\u52a0\u5761\u300a\u6d88\u8d39\u8005\u4fdd\u62a4\uff08\u516c\u5e73\u4ea4\u6613\uff09\u6cd5\u300b\u6846\u67b6\uff0c\u9488\u5bf9\u6e38\u5ba2\u7684\u96f6\u552e\u5546\u6295\u8bc9\u901a\u5e38\u7531\u65b0\u52a0\u5761\u65c5\u6e38\u5c40\u4f5c\u4e3a\u7b2c\u4e00\u7ebf\u5904\u7406\u673a\u6784\uff0c\u800c CASE \u670d\u52a1\u5c45\u6c11\uff1b\u53cc\u65b9\u90fd\u53ef\u5bfb\u6c42\u8c03\u89e3\u5f0f\u8865\u6551\uff0c\u5e76\u5c06\u5c61\u6b21\u8fdd\u89c4\u7684\u5546\u5bb6\u8f6c\u4ecb\u7ed9 CCCS\uff0c\u4f46\u70ed\u7ebf\u548c\u6240\u9700\u6587\u4ef6\u5404\u4e0d\u76f8\u540c\u3002","markdown":"# \u6e38\u5ba2\u6d88\u8d39\u8005\u6295\u8bc9\n\n\u5728\u65b0\u52a0\u5761\uff0c\u6e38\u5ba2\u6d88\u8d39\u8005\u6295\u8bc9\u662f\u6307**\u8bbf\u5ba2**\u4e0e**\u4f9b\u5e94\u5546**\u4e4b\u95f4\uff0c\u5c31\u4e2a\u4eba\u7528\u9014\u8d2d\u4e70\u7684\u5546\u54c1\u6216\u670d\u52a1\u53d1\u751f\u7684\u7ea0\u7eb7\u3002\u6b64\u7c7b\u6295\u8bc9\u9002\u7528\u4e0e\u5c45\u6c11\u6295\u8bc9\u76f8\u540c\u7684\u300a2003 \u5e74\u6d88\u8d39\u8005\u4fdd\u62a4\uff08\u516c\u5e73\u4ea4\u6613\uff09\u6cd5\u300b\uff08**CPFTA**\uff09\u4e0d\u516c\u5e73\u4ea4\u6613\u6846\u67b6\uff0c\u4f46\u7b2c\u4e00\u7ebf\u5904\u7406\u673a\u6784\u4e0d\u540c\u3002**\u65b0\u52a0\u5761\u7ade\u4e89\u4e0e\u6d88\u8d39\u8005\u59d4\u5458\u4f1a**\uff08**CCCS**\uff09\u5c06**\u65b0\u52a0\u5761\u65c5\u6e38\u5c40**\uff08**STB**\uff09\u5217\u4e3a**\u6e38\u5ba2**\u7684\u9996\u8981\u8054\u7edc\u70b9\uff0c\u5c06**\u65b0\u52a0\u5761\u6d88\u8d39\u8005\u534f\u4f1a**\uff08**CASE**\uff09\u5217\u4e3a**\u672c\u5730\u6d88\u8d39\u8005**\u7684\u9996\u8981\u8054\u7edc\u70b9\uff08[CCCS CPFTA \u6982\u89c8\uff0c\u66f4\u65b0\u4e8e 2025 \u5e74\u4e5d\u6708 26 \u65e5](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)\uff09\u3002CCCS \u6267\u884c\u8be5\u6cd5\uff0c\u5e76\u53ef\u5728 CASE \u6216 STB \u4ecb\u5165\u540e\u8c03\u67e5**\u5c61\u6b21**\u8fdd\u89c4\u7684\u96f6\u552e\u5546\uff1b\u5b83\u5e76\u975e\u4e0a\u8ff0\u4efb\u4e00\u7fa4\u4f53\u7684\u521d\u59cb\u6295\u8bc9\u53d7\u7406\u5904\uff08[CCCS CPFTA \u6982\u89c8\uff0c\u66f4\u65b0\u4e8e 2025 \u5e74\u4e5d\u6708 26 \u65e5](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)\uff09\u3002\u672c\u6587\u4ecb\u7ecd\u6e38\u5ba2\u6295\u8bc9\u7684\u5904\u7406\u6e20\u9053\uff1b[\u6848\u4ef6\u4e0e\u7ea0\u7eb7\u89e3\u51b3](\/zh\/knowledge\/article\/sgkb.consumer.case-and-dispute-resolution)\u8be6\u7ec6\u4ecb\u7ecd CASE \u7684\u8d39\u7528\u3001\u8c03\u89e3\u548c CaseTrust\uff1b[\u6d88\u8d39\u8005\u4e8b\u52a1\u6982\u89c8](\/zh\/knowledge\/article\/sgkb.consumer.consumer-affairs-overview)\u68b3\u7406\u6574\u4e2a\u4f53\u7cfb\u3002\n\n## STB \u4f5c\u4e3a\u8bbf\u5ba2\u7684\u7b2c\u4e00\u7ebf\u5904\u7406\u673a\u6784\n\nCCCS \u8868\u793a\uff0cCASE \u548c STB \u5206\u522b\u662f\u672c\u5730\u6d88\u8d39\u8005\u548c\u6e38\u5ba2\u5904\u7406 CPFTA \u6295\u8bc9\u7684**\u9996\u8981\u8054\u7edc\u70b9**\uff08[CCCS CPFTA \u6982\u89c8\uff0c\u66f4\u65b0\u4e8e 2025 \u5e74\u4e5d\u6708 26 \u65e5](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)\uff09\u3002STB \u7684\u516c\u5f00\u8054\u7edc\u9875\u9762\u5217\u51fa**\u6e38\u5ba2\u4fe1\u606f\u70ed\u7ebf** **1800-736-2000** \u548c **\u4f18\u8d28\u670d\u52a1\u7ecf\u7406**\u4e13\u7ebf **1800-736-6638**\uff0c\u4e24\u6761\u70ed\u7ebf\u7684\u670d\u52a1\u65f6\u95f4\u5747\u4e3a**\u661f\u671f\u4e00\u81f3\u661f\u671f\u4e94\uff08\u516c\u5171\u5047\u65e5\u9664\u5916\uff09\uff0c\u4e0a\u5348 9 \u65f6\u81f3\u4e0b\u5348 6 \u65f6**\uff1b\u9875\u9762\u8fd8\u6307\u5f15\u8bbf\u5ba2\u4f7f\u7528\u5728\u7ebf\u53cd\u9988\u8868\u63d0\u4ea4\u5efa\u8bae\u548c\u53cd\u9988\uff08[STB \u8054\u7cfb\u6211\u4eec\uff0c\u66f4\u65b0\u4e8e 2026 \u5e74\u4e09\u6708 10 \u65e5](https:\/\/www.stb.gov.sg\/contact-us\/)\uff09\u3002STB \u7684\u9690\u79c1\u58f0\u660e\u6307\u51fa\uff0c\u6295\u8bc9\u53ef\u901a\u8fc7\u7f51\u7ad9\u8868\u683c\u3001\u7535\u8bdd\u6216\u7535\u90ae\u63d0\u4ea4\uff0c\u5e76\u5c06 CPFTA \u5217\u4e3a\u53ef\u5904\u7406\u4e2a\u4eba\u6570\u636e\u6240\u4f9d\u636e\u7684\u6cd5\u89c4\u4e4b\u4e00\uff08[STB \u9690\u79c1\u58f0\u660e\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.stb.gov.sg\/privacy-statement\/)\uff09\u3002\n\n\u8bbe\u7acb\u6e38\u5ba2\u6e20\u9053\uff0c\u662f\u56e0\u4e3a\u8bbf\u5ba2\u53ef\u80fd\u4e0d\u719f\u6089 CASE\uff0c\u53ef\u80fd\u5728\u7ea0\u7eb7\u89e3\u51b3\u524d\u79bb\u5f00\u65b0\u52a0\u5761\uff0c\u4e5f\u53ef\u80fd\u5c06\u96f6\u552e\u5546\u95ee\u9898\u4e0e STB \u63a8\u5e7f\u7684\u65c5\u6e38\u4f53\u9a8c\u8054\u7cfb\u8d77\u6765\u3002\u8fd9**\u5e76\u4e0d**\u610f\u5473\u7740\u6e38\u5ba2\u9002\u7528\u4e0d\u540c\u7684 CPFTA \u4e0d\u516c\u5e73\u4ea4\u6613\u5b9e\u8d28\u6807\u51c6\u2014\u2014\u5b83\u6539\u53d8\u7684\u662f\u9996\u5148\u7531**\u8c01\u6765\u5206\u6d41\u5904\u7406**\u6295\u8bc9\u3002\u8fdd\u89c4\u96f6\u552e\u5546\u53ef\u4e0e **CASE \u6216 STB** \u7b7e\u8ba2**\u81ea\u613f\u5b88\u89c4\u534f\u8bae**\uff0c\u4e66\u9762\u627f\u8bfa\u505c\u6b62\u4e0d\u516c\u5e73\u4ea4\u6613\u884c\u4e3a\uff0c\u6709\u65f6\u8fd8\u4f1a\u8d54\u507f\u53d7\u5f71\u54cd\u7684**\u672c\u5730\u6d88\u8d39\u8005\u6216\u6e38\u5ba2**\uff08[CCCS CPFTA \u6982\u89c8\uff0c\u66f4\u65b0\u4e8e 2025 \u5e74\u4e5d\u6708 26 \u65e5](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)\uff09\u3002\n\n## \u6e38\u5ba2\u4e5f\u53ef\u4f7f\u7528\u7684 CASE \u6e20\u9053\n\nCASE \u7684\u6295\u8bc9\u5e38\u89c1\u95ee\u9898\u8bf4\u660e\uff0c\u60f3\u8981\u4e3e\u62a5\u96f6\u552e\u5546\u4e0d\u5f53\u884c\u4e3a\u7684\u6e38\u5ba2\u53ef\u4ee5\u62e8\u6253 STB \u7535\u8bdd **1800-736-2000**\uff08\u5de5\u4f5c\u65e5\uff0c\u4e0a\u5348 9 \u65f6\u81f3\u4e0b\u5348 6 \u65f6\uff0c\u516c\u5171\u5047\u65e5\u9664\u5916\uff09\uff0c\u6216\u53d1\u9001\u7535\u90ae\u81f3 **stb_feedback@stb.gov.sg**\uff1b\u4e5f\u53ef\u4ee5\u62e8\u6253 CASE \u7535\u8bdd **6277 5100**\uff0c\u9884\u7ea6\u4e8e**\u661f\u671f\u4e00\u81f3\u661f\u671f\u4e94\uff0c\u4e0a\u5348 9 \u65f6\u81f3\u4e0b\u5348 4 \u65f6**\u4e0e CASE \u5b98\u5458\u4f1a\u9762\uff08[CASE \u63d0\u4ea4\u6295\u8bc9\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/submit-a-complaint\/)\uff09\u3002\u4eb2\u81ea\u4e0a\u95e8\u8005\u5e94\u643a\u5e26**\u62a4\u7167**\u3001**\u53d1\u7968\u6216\u6536\u636e\u539f\u4ef6**\u53ca\u5176\u4ed6\u8bc1\u660e\u6587\u4ef6\uff0c\u4f8b\u5982\u5df2\u7b7e\u7f72\u7684\u534f\u8bae\u6216\u4fe1\u7528\u5361\u8d26\u5355\uff08[CASE \u63d0\u4ea4\u6295\u8bc9\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/submit-a-complaint\/)\uff09\u3002\n\nCASE \u5904\u7406**\u6d88\u8d39\u8005\u5bf9\u4f01\u4e1a**\u7ea0\u7eb7\uff0c\u5373\u4e2a\u4eba\u5411**\u5728\u65b0\u52a0\u5761\u6ce8\u518c\u7684\u516c\u53f8**\u8d2d\u4e70\u4e2a\u4eba\u6216\u5bb6\u5ead\u7528\u9014\u7684\u5546\u54c1\u6216\u670d\u52a1\u6240\u4ea7\u751f\u7684\u7ea0\u7eb7\uff08[CASE \u63d0\u4ea4\u6295\u8bc9\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/submit-a-complaint\/)\uff09\u3002\u56e0\u6b64\uff0c\u6301\u6709\u62a4\u7167\u53ca\u65b0\u52a0\u5761\u96f6\u552e\u5546\u76f8\u5173\u6587\u4ef6\u7684\u6e38\u5ba2\uff0c\u53ef\u80fd\u7b26\u5408 CASE \u7684 C2B \u53d7\u7406\u8303\u56f4\uff0c\u5c3d\u7ba1 CCCS \u5c06 STB \u5217\u4e3a\u6e38\u5ba2\u7684\u7b2c\u4e00\u7ebf\u5904\u7406\u673a\u6784\u3002CASE \u660e\u786e\u6307\u51fa\uff0c\u5bf9\u4e8e\u9488\u5bf9\u6d77\u5916\u516c\u53f8\u7684\u7d22\u8d54\uff0c**\u65e0\u6cd5**\u6309\u4e00\u822c C2B \u4e8b\u9879\u63d0\u4f9b\u534f\u52a9\uff0c\u4f46\u4e5f\u63d0\u5230\u5728\u90e8\u5206\u8de8\u5883\u6848\u4ef6\u4e2d\u4f1a\u4e0e\u6d77\u5916\u6d88\u8d39\u8005\u673a\u6784\u5408\u4f5c\uff08[CASE \u63d0\u4ea4\u6295\u8bc9\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/submit-a-complaint\/)\uff09\u3002[\u5728\u7ebf\u6d88\u8d39\u8005\u4ea4\u6613](\/zh\/knowledge\/article\/sgkb.consumer.online-consumer-transactions)\u4ecb\u7ecd\u8bef\u5bfc\u6d88\u8d39\u8005\u7684**\u4ec5\u5728\u6d77\u5916\u7ecf\u8425**\u7684\u7f51\u4e0a\u96f6\u552e\u5546\uff1b\u5728\u8fd9\u7c7b\u60c5\u51b5\u4e0b\uff0cSTB \u548c CASE \u90fd\u53ef\u80fd\u96be\u4ee5\u8ffd\u56de\u6b3e\u9879\u3002\n\n## \u5411 CCCS \u548c\u6cd5\u9662\u5347\u7ea7\u5904\u7406\n\n\u5982\u679c\u901a\u8fc7 CASE \u6216 STB \u8fdb\u884c\u534f\u5546\u6216\u8c03\u89e3\u672a\u80fd\u89e3\u51b3\u95ee\u9898\uff0c\u6e38\u5ba2\u548c\u5c45\u6c11\u4ecd\u53ef\u4f9d\u636e CPFTA \u5bfb\u6c42\u6c11\u4e8b\u8865\u6551\uff0c\u5e76\u53ef\u5c31\u7b26\u5408\u6761\u4ef6\u7684\u4f4e\u989d\u7ea0\u7eb7\u5411**\u5c0f\u989d\u7d22\u507f\u6cd5\u5ead**\u63d0\u51fa\u7533\u8bf7\uff08[CASE \u63d0\u4ea4\u6295\u8bc9\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/submit-a-complaint\/)\uff1b[\u6c11\u4e8b\u6cd5\u5f8b\u4e0e\u5c0f\u989d\u7d22\u507f](\/zh\/knowledge\/article\/sgkb.law-justice.civil-law-and-small-claims)\uff09\u3002CASE \u6216 STB \u53ef\u5c06**\u5c61\u6b21**\u4ece\u4e8b\u4e0d\u516c\u5e73\u4ea4\u6613\u7684\u5546\u5bb6\u8f6c\u4ecb\u7ed9 CCCS\uff0c\u4ee5\u5c55\u5f00\u8c03\u67e5\u3001\u5bfb\u6c42\u81ea\u613f\u5b88\u89c4\u6216\u7533\u8bf7\u6cd5\u9662\u7981\u5236\u4ee4\uff08[CCCS CPFTA \u6982\u89c8\uff0c\u66f4\u65b0\u4e8e 2025 \u5e74\u4e5d\u6708 26 \u65e5](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)\uff09\u3002CCCS \u5f3a\u8c03\uff0c\u5b83\u5904\u7406\u7684\u662f**\u5c61\u6b21**\u8fdd\u89c4\u7684\u96f6\u552e\u5546\u6848\u4ef6\uff0c\u800c\u975e\u6bcf\u4e00\u5b97\u6e38\u5ba2\u6536\u636e\u7ea0\u7eb7\uff08[CCCS CPFTA \u6982\u89c8\uff0c\u66f4\u65b0\u4e8e 2025 \u5e74\u4e5d\u6708 26 \u65e5](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)\uff09\u3002\n\n\u6709\u5173\u673a\u6784\u5206\u6d41\u7684\u56fa\u5b9a\u4f9d\u636e\uff0c\u89c1[\u6d88\u8d39\u8005\u4f53\u7cfb\u8981\u70b9](\/zh\/knowledge\/dataset\/sgkb.data.consumer-system-anchors)\u3002STB \u6839\u636e\u300a\u65c5\u884c\u793e\u6cd5\u300b\u5b9e\u65bd\u7684\u65c5\u884c\u793e\u6267\u7167\u5236\u5ea6\uff0c\u662f\u53e6\u4e00\u5c42\u6e38\u5ba2\u4fdd\u969c\uff1b\u672c\u6587\u8ba8\u8bba\u7684\u662f**\u96f6\u552e CPFTA \u7c7b**\u7ea0\u7eb7\uff0c\u800c\u975e\u65c5\u884c\u793e\u6267\u7167\u8fdd\u89c4\u3002\n\n## \u5e38\u89c1\u7684\u6295\u8bc9\u6e20\u9053\u8bef\u533a\n\n\u68c0\u7d22\u7b54\u6848\u5bb9\u6613\u51fa\u9519\uff0c\u5e38\u89c1\u60c5\u51b5\u662f\u628a**STB \u5f53\u6210\u6cd5\u9662**\uff0c\u6216\u8ba4\u4e3a**\u6240\u6709\u8bbf\u5ba2\u6295\u8bc9\u90fd\u5fc5\u987b\u53ea\u5411 STB \u63d0\u51fa**\uff0c\u5c3d\u7ba1 CASE \u4e5f\u63a5\u53d7\u6e38\u5ba2\u643a\u5e26\u62a4\u7167\u548c\u6536\u636e\u9884\u7ea6\u6c42\u52a9\u3002\u9488\u5bf9\u5355\u5b97\u7eaa\u5ff5\u54c1\u7ea0\u7eb7\uff0c**CCCS \u4e0d\u662f\u9000\u6b3e\u70ed\u7ebf**\u3002\u5bf9\u4e8e**\u4ec5\u5728\u6d77\u5916\u7ecf\u8425\u7684\u5356\u5bb6**\uff0c\u4e0d\u80fd\u81ea\u52a8\u5047\u5b9a\u5176\u5c5e\u4e8e STB \u6216 CASE \u5728\u65b0\u52a0\u5761\u53ef\u6267\u6cd5\u7684\u5bf9\u8c61\u3002**\u67e0\u6aac\u6cd5\u5546\u54c1\u8865\u6551\u63aa\u65bd**\u548c**\u53d7\u76d1\u7ba1\u7684\u51b7\u9759\u671f\u5408\u540c**\u9002\u7528\u4e0e\u5c45\u6c11\u76f8\u540c\u7684\u6cd5\u89c4\u89c4\u5219\uff08[\u6d88\u8d39\u8005\u4fdd\u62a4\u4e0e\u67e0\u6aac\u6cd5](\/zh\/knowledge\/article\/sgkb.consumer.consumer-protection-and-lemon-law)\uff0c[\u5b9a\u4ef7\u3001\u5408\u540c\u4e0e\u4e0d\u516c\u5e73\u4ea4\u6613\u884c\u4e3a](\/zh\/knowledge\/article\/sgkb.consumer.pricing-contracts-and-unfair-practices)\uff09\uff1b\u6e38\u5ba2\u8eab\u4efd\u4e0d\u4f1a\u4e3a\u666e\u901a\u96f6\u552e\u8d2d\u4e70\u5e26\u6765\u666e\u904d\u9000\u8d27\u6743\u3002\n\n\u5b9e\u7528\u539f\u5219\uff1a**\u8bbf\u5ba2\u5e94\u5148\u901a\u8fc7 STB \u6e38\u5ba2\u70ed\u7ebf\u6216\u53cd\u9988\u6e20\u9053\u4e3e\u62a5\u96f6\u552e\u5546\u7684\u4e0d\u5f53\u884c\u4e3a\uff1b\u5982\u5728\u79bb\u5883\u524d\u9700\u8981 C2B \u534f\u52a9\uff0c\u53ef\u643a\u5e26\u62a4\u7167\u548c\u8d2d\u4e70\u51ed\u8bc1\u5411 CASE \u6c42\u52a9\uff1b\u82e5\u8c03\u89e3\u5931\u8d25\uff0c\u53ef\u5728\u9002\u7528\u8303\u56f4\u5185\u5411 SCT \u6216\u6c11\u4e8b\u6cd5\u9662\u5347\u7ea7\u5904\u7406\uff1b\u53ea\u6709\u5728\u5546\u5bb6\u5c61\u6b21\u8fdd\u89c4\u540e\u624d\u9884\u671f\u7531 CCCS \u4ecb\u5165**\uff0c\u4e0d\u5e94\u5728\u7b2c\u4e00\u5929\u5c31\u628a\u5b83\u5f53\u4f5c\u9996\u5c01\u6c42\u52a9\u7535\u90ae\u7684\u6536\u4ef6\u65b9\uff08[CCCS CPFTA \u6982\u89c8\uff0c\u66f4\u65b0\u4e8e 2025 \u5e74\u4e5d\u6708 26 \u65e5](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)\uff1b[CASE \u63d0\u4ea4\u6295\u8bc9\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/submit-a-complaint\/)\uff09\u3002"}},"sources":[{"url":"https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/","title":"CCCS \u2014 Overview of the CPFTA"},{"url":"https:\/\/www.case.org.sg\/submit-a-complaint\/","title":"CASE \u2014 Submit a complaint"},{"url":"https:\/\/www.stb.gov.sg\/contact-us\/","title":"STB \u2014 Contact us"},{"url":"https:\/\/www.stb.gov.sg\/privacy-statement\/","title":"STB \u2014 Privacy statement"},{"url":"https:\/\/sso.agc.gov.sg\/Act\/CPFTA2003","title":"Singapore Statutes Online \u2014 Consumer Protection (Fair Trading) Act 2003"}],"source_hash":"4845a0245c9628923c1484f9691b2595fab55a9a0dd8184b71ee0dee11b9aa36","last_verified":"2026-10-14","source_revision":"bb640514b02f2f4cf4d1632a63d088edf4389b43","related_source_ids":[]},"links":[{"relation":"topics","target_id":"sgtopic.consumer"},{"relation":"topics","target_id":"sgtopic.consumer.case"},{"relation":"topics","target_id":"sgtopic.consumer.tourist-complaints"},{"relation":"entities","target_id":"sg.agency.stb"},{"relation":"entities","target_id":"sg.organisation.case"},{"relation":"entities","target_id":"sg.agency.cccs"}],"checks":{"citations":"passed","translation":"passed"},"domain":"consumer","status":"verified","lineage":[{"chunk_id":"sgkb.consumer.tourist-consumer-complaints#overview","document_id":"sgkb.consumer.tourist-consumer-complaints","citation_urls":["https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/"],"content_sha256":"7cc2aadaab6996109bdd77e9e568ebd282efcc737a2fd82c68893b7ae08de24f","document_sha256":"37f692914a6fa04bfc8c68f311ae1a2574af3e8eb9ccf6054ed1d1eb3a73f8b5","section_sources":[{"url":"https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/","title":"CCCS 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complaint","accessed":"2026-10-14"}]},{"chunk_id":"sgkb.consumer.tourist-consumer-complaints#common-routing-mistakes","document_id":"sgkb.consumer.tourist-consumer-complaints","citation_urls":["https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/","https:\/\/www.case.org.sg\/submit-a-complaint\/"],"content_sha256":"bda151ebdc5b4102f299323677ec612c0a936f3a36739debd8c0b32a086981b9","document_sha256":"37f692914a6fa04bfc8c68f311ae1a2574af3e8eb9ccf6054ed1d1eb3a73f8b5","section_sources":[{"url":"https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/","title":"CCCS \u2014 Overview of the CPFTA","accessed":"2026-10-14"},{"url":"https:\/\/www.case.org.sg\/submit-a-complaint\/","title":"CASE \u2014 Submit a complaint","accessed":"2026-10-14"}]}],"locales":{"en":{"title":"Tourist Consumer Complaints","summary":"Under Singapore's CPFTA framework, the Singapore Tourism Board is the usual first-line handler for tourist retailer complaints while CASE serves residents; both may pursue mediation-style redress and refer persistent traders to CCCS, with distinct hotlines and documentation rules.","markdown":"# Tourist Consumer Complaints\n\nTourist consumer complaints in Singapore are disputes between a **visitor** and a **supplier** over goods or services bought for personal use, handled under the same **Consumer Protection (Fair Trading) Act 2003** (**CPFTA**) unfair-practice framework as resident complaints but routed through a different first-line agency. The **Singapore Tourism Board** (**STB**) is described by the **Competition and Consumer Commission of Singapore** (**CCCS**) as the first point of contact for **tourists**, while the **Consumers Association of Singapore** (**CASE**) is the first point of contact for **local consumers** ([CCCS CPFTA overview, updated 26 Sep 2025](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)). CCCS administers the Act and may investigate **persistent** errant retailers after CASE or STB engagement; it is not the initial complaint desk for either group ([CCCS CPFTA overview, updated 26 Sep 2025](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)). This article covers tourist routing; [case and dispute resolution](\/en\/knowledge\/article\/sgkb.consumer.case-and-dispute-resolution) deepens CASE fees, mediation, and CaseTrust; [consumer affairs overview](\/en\/knowledge\/article\/sgkb.consumer.consumer-affairs-overview) maps the whole system.\n\n## STB as first-line handler for visitors\n\nCCCS states that CASE and STB are the **first points of contact** for local consumers and tourists respectively to handle CPFTA complaints ([CCCS CPFTA overview, updated 26 Sep 2025](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)). STB's public contact page lists a **Tourist Information Hotline** at **1800-736-2000** and a **Quality Service Manager** line at **1800-736-6638**, both on **Monday to Friday (excluding public holidays), 9 a.m. to 6 p.m.**, and directs visitors to an online feedback form for suggestions and feedback ([STB Contact us, updated 10 Mar 2026](https:\/\/www.stb.gov.sg\/contact-us\/)). STB's privacy statement notes that complaints may be submitted through website forms, calls, or e-mail, and lists the CPFTA among statutes for which personal data may be processed ([STB Privacy Statement, accessed Oct 2026](https:\/\/www.stb.gov.sg\/privacy-statement\/)).\n\nThe tourist channel exists because visitors may not know CASE, may leave Singapore before a dispute concludes, and may associate retailer problems with the tourism experience STB promotes. It does **not** mean tourists receive a different substantive CPFTA test for unfair practices \u2014 it changes **who triages** the complaint first. Errant retailers may enter **Voluntary Compliance Agreements** with **CASE or STB**, agreeing in writing to stop unfair practices and sometimes compensate affected **local consumers or tourists** ([CCCS CPFTA overview, updated 26 Sep 2025](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)).\n\n## CASE channels tourists may still use\n\nCASE's complaint FAQ states that tourists who wish to flag inappropriate retailer behaviour may call STB at **1800-736-2000** (weekdays 9 a.m.\u20136 p.m., excluding public holidays) or e-mail **stb_feedback@stb.gov.sg**, or may call CASE at **6277 5100** to book an appointment to meet CASE officers **Monday to Friday, 9 a.m. to 4 p.m.** ([CASE Submit a complaint, accessed Oct 2026](https:\/\/www.case.org.sg\/submit-a-complaint\/)). Walk-in visitors should bring a **passport**, **original invoice or receipt**, and other supporting documents such as signed agreements or credit-card bills ([CASE Submit a complaint, accessed Oct 2026](https:\/\/www.case.org.sg\/submit-a-complaint\/)).\n\nCASE handles **consumer-to-business** disputes where an individual buys goods or services for personal or domestic use from a **registered company in Singapore** ([CASE Submit a complaint, accessed Oct 2026](https:\/\/www.case.org.sg\/submit-a-complaint\/)). A tourist with a passport and Singapore retailer paperwork may therefore fall within CASE's C2B scope even though CCCS labels STB the tourist first line. CASE explicitly notes it **cannot assist claims against overseas companies** as ordinary C2B matters, though it mentions partnerships with overseas consumer bodies for some cross-border cases ([CASE Submit a complaint, accessed Oct 2026](https:\/\/www.case.org.sg\/submit-a-complaint\/)). [online consumer transactions](\/en\/knowledge\/article\/sgkb.consumer.online-consumer-transactions) covers misleading **overseas-only** web retailers, where neither STB nor CASE may recover payment easily.\n\n## Escalation, CCCS, and courts\n\nIf negotiation or mediation through CASE or STB fails, tourists and residents retain civil remedies under the CPFTA and may use the **Small Claims Tribunals** for qualifying low-value disputes ([CASE Submit a complaint, accessed Oct 2026](https:\/\/www.case.org.sg\/submit-a-complaint\/); [civil law and small claims](\/en\/knowledge\/article\/sgkb.law-justice.civil-law-and-small-claims)). CASE or STB may refer **persistent** unfair traders to CCCS for investigation, voluntary compliance, or court injunctions ([CCCS CPFTA overview, updated 26 Sep 2025](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)). CCCS emphasises it takes on cases of **persistent** errant retailers rather than every single tourist receipt dispute ([CCCS CPFTA overview, updated 26 Sep 2025](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)).\n\nDurable agency-routing anchors sit in [consumer system anchors](\/en\/knowledge\/dataset\/sgkb.data.consumer-system-anchors). STB's **Travel Agents Act** licensing regime is a separate tourist-protection layer for package travel; this article addresses **retail CPFTA-style** disputes, not travel-agent licence breaches.\n\n## Common routing mistakes\n\nRetrieval answers fail when **STB is treated as a court** or when **every visitor complaint must go only to STB** despite CASE accepting tourist appointments with passport and receipts. **CCCS is not a refund helpline** for a single souvenir dispute. **Overseas-only sellers** are not automatically STB or CASE enforceable targets in Singapore. **Lemon Law goods remedies** and **regulated cooling-off contracts** follow the same statute rules as for residents ([consumer protection and lemon law](\/en\/knowledge\/article\/sgkb.consumer.consumer-protection-and-lemon-law), [pricing contracts and unfair practices](\/en\/knowledge\/article\/sgkb.consumer.pricing-contracts-and-unfair-practices)); tourist status does not create a universal return right for ordinary retail purchases.\n\nPractical rule: **visitors flag retailer misconduct to STB's tourist hotline or feedback channel first; bring passport and purchase proof to CASE if you need C2B assistance before leaving; escalate to SCT or civil court within limits if mediation fails; expect CCCS only after persistent trader conduct**, not as the first e-mail on day one ([CCCS CPFTA overview, updated 26 Sep 2025](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/); [CASE Submit a complaint, accessed Oct 2026](https:\/\/www.case.org.sg\/submit-a-complaint\/))."},"zh":{"title":"\u6e38\u5ba2\u6d88\u8d39\u8005\u6295\u8bc9","summary":"\u6839\u636e\u65b0\u52a0\u5761\u300a\u6d88\u8d39\u8005\u4fdd\u62a4\uff08\u516c\u5e73\u4ea4\u6613\uff09\u6cd5\u300b\u6846\u67b6\uff0c\u9488\u5bf9\u6e38\u5ba2\u7684\u96f6\u552e\u5546\u6295\u8bc9\u901a\u5e38\u7531\u65b0\u52a0\u5761\u65c5\u6e38\u5c40\u4f5c\u4e3a\u7b2c\u4e00\u7ebf\u5904\u7406\u673a\u6784\uff0c\u800c CASE \u670d\u52a1\u5c45\u6c11\uff1b\u53cc\u65b9\u90fd\u53ef\u5bfb\u6c42\u8c03\u89e3\u5f0f\u8865\u6551\uff0c\u5e76\u5c06\u5c61\u6b21\u8fdd\u89c4\u7684\u5546\u5bb6\u8f6c\u4ecb\u7ed9 CCCS\uff0c\u4f46\u70ed\u7ebf\u548c\u6240\u9700\u6587\u4ef6\u5404\u4e0d\u76f8\u540c\u3002","markdown":"# \u6e38\u5ba2\u6d88\u8d39\u8005\u6295\u8bc9\n\n\u5728\u65b0\u52a0\u5761\uff0c\u6e38\u5ba2\u6d88\u8d39\u8005\u6295\u8bc9\u662f\u6307**\u8bbf\u5ba2**\u4e0e**\u4f9b\u5e94\u5546**\u4e4b\u95f4\uff0c\u5c31\u4e2a\u4eba\u7528\u9014\u8d2d\u4e70\u7684\u5546\u54c1\u6216\u670d\u52a1\u53d1\u751f\u7684\u7ea0\u7eb7\u3002\u6b64\u7c7b\u6295\u8bc9\u9002\u7528\u4e0e\u5c45\u6c11\u6295\u8bc9\u76f8\u540c\u7684\u300a2003 \u5e74\u6d88\u8d39\u8005\u4fdd\u62a4\uff08\u516c\u5e73\u4ea4\u6613\uff09\u6cd5\u300b\uff08**CPFTA**\uff09\u4e0d\u516c\u5e73\u4ea4\u6613\u6846\u67b6\uff0c\u4f46\u7b2c\u4e00\u7ebf\u5904\u7406\u673a\u6784\u4e0d\u540c\u3002**\u65b0\u52a0\u5761\u7ade\u4e89\u4e0e\u6d88\u8d39\u8005\u59d4\u5458\u4f1a**\uff08**CCCS**\uff09\u5c06**\u65b0\u52a0\u5761\u65c5\u6e38\u5c40**\uff08**STB**\uff09\u5217\u4e3a**\u6e38\u5ba2**\u7684\u9996\u8981\u8054\u7edc\u70b9\uff0c\u5c06**\u65b0\u52a0\u5761\u6d88\u8d39\u8005\u534f\u4f1a**\uff08**CASE**\uff09\u5217\u4e3a**\u672c\u5730\u6d88\u8d39\u8005**\u7684\u9996\u8981\u8054\u7edc\u70b9\uff08[CCCS CPFTA \u6982\u89c8\uff0c\u66f4\u65b0\u4e8e 2025 \u5e74\u4e5d\u6708 26 \u65e5](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)\uff09\u3002CCCS \u6267\u884c\u8be5\u6cd5\uff0c\u5e76\u53ef\u5728 CASE \u6216 STB \u4ecb\u5165\u540e\u8c03\u67e5**\u5c61\u6b21**\u8fdd\u89c4\u7684\u96f6\u552e\u5546\uff1b\u5b83\u5e76\u975e\u4e0a\u8ff0\u4efb\u4e00\u7fa4\u4f53\u7684\u521d\u59cb\u6295\u8bc9\u53d7\u7406\u5904\uff08[CCCS CPFTA \u6982\u89c8\uff0c\u66f4\u65b0\u4e8e 2025 \u5e74\u4e5d\u6708 26 \u65e5](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)\uff09\u3002\u672c\u6587\u4ecb\u7ecd\u6e38\u5ba2\u6295\u8bc9\u7684\u5904\u7406\u6e20\u9053\uff1b[\u6848\u4ef6\u4e0e\u7ea0\u7eb7\u89e3\u51b3](\/zh\/knowledge\/article\/sgkb.consumer.case-and-dispute-resolution)\u8be6\u7ec6\u4ecb\u7ecd CASE \u7684\u8d39\u7528\u3001\u8c03\u89e3\u548c CaseTrust\uff1b[\u6d88\u8d39\u8005\u4e8b\u52a1\u6982\u89c8](\/zh\/knowledge\/article\/sgkb.consumer.consumer-affairs-overview)\u68b3\u7406\u6574\u4e2a\u4f53\u7cfb\u3002\n\n## STB \u4f5c\u4e3a\u8bbf\u5ba2\u7684\u7b2c\u4e00\u7ebf\u5904\u7406\u673a\u6784\n\nCCCS \u8868\u793a\uff0cCASE \u548c STB \u5206\u522b\u662f\u672c\u5730\u6d88\u8d39\u8005\u548c\u6e38\u5ba2\u5904\u7406 CPFTA \u6295\u8bc9\u7684**\u9996\u8981\u8054\u7edc\u70b9**\uff08[CCCS CPFTA \u6982\u89c8\uff0c\u66f4\u65b0\u4e8e 2025 \u5e74\u4e5d\u6708 26 \u65e5](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)\uff09\u3002STB \u7684\u516c\u5f00\u8054\u7edc\u9875\u9762\u5217\u51fa**\u6e38\u5ba2\u4fe1\u606f\u70ed\u7ebf** **1800-736-2000** \u548c **\u4f18\u8d28\u670d\u52a1\u7ecf\u7406**\u4e13\u7ebf **1800-736-6638**\uff0c\u4e24\u6761\u70ed\u7ebf\u7684\u670d\u52a1\u65f6\u95f4\u5747\u4e3a**\u661f\u671f\u4e00\u81f3\u661f\u671f\u4e94\uff08\u516c\u5171\u5047\u65e5\u9664\u5916\uff09\uff0c\u4e0a\u5348 9 \u65f6\u81f3\u4e0b\u5348 6 \u65f6**\uff1b\u9875\u9762\u8fd8\u6307\u5f15\u8bbf\u5ba2\u4f7f\u7528\u5728\u7ebf\u53cd\u9988\u8868\u63d0\u4ea4\u5efa\u8bae\u548c\u53cd\u9988\uff08[STB \u8054\u7cfb\u6211\u4eec\uff0c\u66f4\u65b0\u4e8e 2026 \u5e74\u4e09\u6708 10 \u65e5](https:\/\/www.stb.gov.sg\/contact-us\/)\uff09\u3002STB \u7684\u9690\u79c1\u58f0\u660e\u6307\u51fa\uff0c\u6295\u8bc9\u53ef\u901a\u8fc7\u7f51\u7ad9\u8868\u683c\u3001\u7535\u8bdd\u6216\u7535\u90ae\u63d0\u4ea4\uff0c\u5e76\u5c06 CPFTA \u5217\u4e3a\u53ef\u5904\u7406\u4e2a\u4eba\u6570\u636e\u6240\u4f9d\u636e\u7684\u6cd5\u89c4\u4e4b\u4e00\uff08[STB \u9690\u79c1\u58f0\u660e\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.stb.gov.sg\/privacy-statement\/)\uff09\u3002\n\n\u8bbe\u7acb\u6e38\u5ba2\u6e20\u9053\uff0c\u662f\u56e0\u4e3a\u8bbf\u5ba2\u53ef\u80fd\u4e0d\u719f\u6089 CASE\uff0c\u53ef\u80fd\u5728\u7ea0\u7eb7\u89e3\u51b3\u524d\u79bb\u5f00\u65b0\u52a0\u5761\uff0c\u4e5f\u53ef\u80fd\u5c06\u96f6\u552e\u5546\u95ee\u9898\u4e0e STB \u63a8\u5e7f\u7684\u65c5\u6e38\u4f53\u9a8c\u8054\u7cfb\u8d77\u6765\u3002\u8fd9**\u5e76\u4e0d**\u610f\u5473\u7740\u6e38\u5ba2\u9002\u7528\u4e0d\u540c\u7684 CPFTA \u4e0d\u516c\u5e73\u4ea4\u6613\u5b9e\u8d28\u6807\u51c6\u2014\u2014\u5b83\u6539\u53d8\u7684\u662f\u9996\u5148\u7531**\u8c01\u6765\u5206\u6d41\u5904\u7406**\u6295\u8bc9\u3002\u8fdd\u89c4\u96f6\u552e\u5546\u53ef\u4e0e **CASE \u6216 STB** \u7b7e\u8ba2**\u81ea\u613f\u5b88\u89c4\u534f\u8bae**\uff0c\u4e66\u9762\u627f\u8bfa\u505c\u6b62\u4e0d\u516c\u5e73\u4ea4\u6613\u884c\u4e3a\uff0c\u6709\u65f6\u8fd8\u4f1a\u8d54\u507f\u53d7\u5f71\u54cd\u7684**\u672c\u5730\u6d88\u8d39\u8005\u6216\u6e38\u5ba2**\uff08[CCCS CPFTA \u6982\u89c8\uff0c\u66f4\u65b0\u4e8e 2025 \u5e74\u4e5d\u6708 26 \u65e5](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)\uff09\u3002\n\n## \u6e38\u5ba2\u4e5f\u53ef\u4f7f\u7528\u7684 CASE \u6e20\u9053\n\nCASE \u7684\u6295\u8bc9\u5e38\u89c1\u95ee\u9898\u8bf4\u660e\uff0c\u60f3\u8981\u4e3e\u62a5\u96f6\u552e\u5546\u4e0d\u5f53\u884c\u4e3a\u7684\u6e38\u5ba2\u53ef\u4ee5\u62e8\u6253 STB \u7535\u8bdd **1800-736-2000**\uff08\u5de5\u4f5c\u65e5\uff0c\u4e0a\u5348 9 \u65f6\u81f3\u4e0b\u5348 6 \u65f6\uff0c\u516c\u5171\u5047\u65e5\u9664\u5916\uff09\uff0c\u6216\u53d1\u9001\u7535\u90ae\u81f3 **stb_feedback@stb.gov.sg**\uff1b\u4e5f\u53ef\u4ee5\u62e8\u6253 CASE \u7535\u8bdd **6277 5100**\uff0c\u9884\u7ea6\u4e8e**\u661f\u671f\u4e00\u81f3\u661f\u671f\u4e94\uff0c\u4e0a\u5348 9 \u65f6\u81f3\u4e0b\u5348 4 \u65f6**\u4e0e CASE \u5b98\u5458\u4f1a\u9762\uff08[CASE \u63d0\u4ea4\u6295\u8bc9\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/submit-a-complaint\/)\uff09\u3002\u4eb2\u81ea\u4e0a\u95e8\u8005\u5e94\u643a\u5e26**\u62a4\u7167**\u3001**\u53d1\u7968\u6216\u6536\u636e\u539f\u4ef6**\u53ca\u5176\u4ed6\u8bc1\u660e\u6587\u4ef6\uff0c\u4f8b\u5982\u5df2\u7b7e\u7f72\u7684\u534f\u8bae\u6216\u4fe1\u7528\u5361\u8d26\u5355\uff08[CASE \u63d0\u4ea4\u6295\u8bc9\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/submit-a-complaint\/)\uff09\u3002\n\nCASE \u5904\u7406**\u6d88\u8d39\u8005\u5bf9\u4f01\u4e1a**\u7ea0\u7eb7\uff0c\u5373\u4e2a\u4eba\u5411**\u5728\u65b0\u52a0\u5761\u6ce8\u518c\u7684\u516c\u53f8**\u8d2d\u4e70\u4e2a\u4eba\u6216\u5bb6\u5ead\u7528\u9014\u7684\u5546\u54c1\u6216\u670d\u52a1\u6240\u4ea7\u751f\u7684\u7ea0\u7eb7\uff08[CASE \u63d0\u4ea4\u6295\u8bc9\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/submit-a-complaint\/)\uff09\u3002\u56e0\u6b64\uff0c\u6301\u6709\u62a4\u7167\u53ca\u65b0\u52a0\u5761\u96f6\u552e\u5546\u76f8\u5173\u6587\u4ef6\u7684\u6e38\u5ba2\uff0c\u53ef\u80fd\u7b26\u5408 CASE \u7684 C2B \u53d7\u7406\u8303\u56f4\uff0c\u5c3d\u7ba1 CCCS \u5c06 STB \u5217\u4e3a\u6e38\u5ba2\u7684\u7b2c\u4e00\u7ebf\u5904\u7406\u673a\u6784\u3002CASE \u660e\u786e\u6307\u51fa\uff0c\u5bf9\u4e8e\u9488\u5bf9\u6d77\u5916\u516c\u53f8\u7684\u7d22\u8d54\uff0c**\u65e0\u6cd5**\u6309\u4e00\u822c C2B \u4e8b\u9879\u63d0\u4f9b\u534f\u52a9\uff0c\u4f46\u4e5f\u63d0\u5230\u5728\u90e8\u5206\u8de8\u5883\u6848\u4ef6\u4e2d\u4f1a\u4e0e\u6d77\u5916\u6d88\u8d39\u8005\u673a\u6784\u5408\u4f5c\uff08[CASE \u63d0\u4ea4\u6295\u8bc9\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/submit-a-complaint\/)\uff09\u3002[\u5728\u7ebf\u6d88\u8d39\u8005\u4ea4\u6613](\/zh\/knowledge\/article\/sgkb.consumer.online-consumer-transactions)\u4ecb\u7ecd\u8bef\u5bfc\u6d88\u8d39\u8005\u7684**\u4ec5\u5728\u6d77\u5916\u7ecf\u8425**\u7684\u7f51\u4e0a\u96f6\u552e\u5546\uff1b\u5728\u8fd9\u7c7b\u60c5\u51b5\u4e0b\uff0cSTB \u548c CASE \u90fd\u53ef\u80fd\u96be\u4ee5\u8ffd\u56de\u6b3e\u9879\u3002\n\n## \u5411 CCCS \u548c\u6cd5\u9662\u5347\u7ea7\u5904\u7406\n\n\u5982\u679c\u901a\u8fc7 CASE \u6216 STB \u8fdb\u884c\u534f\u5546\u6216\u8c03\u89e3\u672a\u80fd\u89e3\u51b3\u95ee\u9898\uff0c\u6e38\u5ba2\u548c\u5c45\u6c11\u4ecd\u53ef\u4f9d\u636e CPFTA \u5bfb\u6c42\u6c11\u4e8b\u8865\u6551\uff0c\u5e76\u53ef\u5c31\u7b26\u5408\u6761\u4ef6\u7684\u4f4e\u989d\u7ea0\u7eb7\u5411**\u5c0f\u989d\u7d22\u507f\u6cd5\u5ead**\u63d0\u51fa\u7533\u8bf7\uff08[CASE \u63d0\u4ea4\u6295\u8bc9\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/submit-a-complaint\/)\uff1b[\u6c11\u4e8b\u6cd5\u5f8b\u4e0e\u5c0f\u989d\u7d22\u507f](\/zh\/knowledge\/article\/sgkb.law-justice.civil-law-and-small-claims)\uff09\u3002CASE \u6216 STB \u53ef\u5c06**\u5c61\u6b21**\u4ece\u4e8b\u4e0d\u516c\u5e73\u4ea4\u6613\u7684\u5546\u5bb6\u8f6c\u4ecb\u7ed9 CCCS\uff0c\u4ee5\u5c55\u5f00\u8c03\u67e5\u3001\u5bfb\u6c42\u81ea\u613f\u5b88\u89c4\u6216\u7533\u8bf7\u6cd5\u9662\u7981\u5236\u4ee4\uff08[CCCS CPFTA \u6982\u89c8\uff0c\u66f4\u65b0\u4e8e 2025 \u5e74\u4e5d\u6708 26 \u65e5](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)\uff09\u3002CCCS \u5f3a\u8c03\uff0c\u5b83\u5904\u7406\u7684\u662f**\u5c61\u6b21**\u8fdd\u89c4\u7684\u96f6\u552e\u5546\u6848\u4ef6\uff0c\u800c\u975e\u6bcf\u4e00\u5b97\u6e38\u5ba2\u6536\u636e\u7ea0\u7eb7\uff08[CCCS CPFTA \u6982\u89c8\uff0c\u66f4\u65b0\u4e8e 2025 \u5e74\u4e5d\u6708 26 \u65e5](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)\uff09\u3002\n\n\u6709\u5173\u673a\u6784\u5206\u6d41\u7684\u56fa\u5b9a\u4f9d\u636e\uff0c\u89c1[\u6d88\u8d39\u8005\u4f53\u7cfb\u8981\u70b9](\/zh\/knowledge\/dataset\/sgkb.data.consumer-system-anchors)\u3002STB \u6839\u636e\u300a\u65c5\u884c\u793e\u6cd5\u300b\u5b9e\u65bd\u7684\u65c5\u884c\u793e\u6267\u7167\u5236\u5ea6\uff0c\u662f\u53e6\u4e00\u5c42\u6e38\u5ba2\u4fdd\u969c\uff1b\u672c\u6587\u8ba8\u8bba\u7684\u662f**\u96f6\u552e CPFTA \u7c7b**\u7ea0\u7eb7\uff0c\u800c\u975e\u65c5\u884c\u793e\u6267\u7167\u8fdd\u89c4\u3002\n\n## \u5e38\u89c1\u7684\u6295\u8bc9\u6e20\u9053\u8bef\u533a\n\n\u68c0\u7d22\u7b54\u6848\u5bb9\u6613\u51fa\u9519\uff0c\u5e38\u89c1\u60c5\u51b5\u662f\u628a**STB \u5f53\u6210\u6cd5\u9662**\uff0c\u6216\u8ba4\u4e3a**\u6240\u6709\u8bbf\u5ba2\u6295\u8bc9\u90fd\u5fc5\u987b\u53ea\u5411 STB \u63d0\u51fa**\uff0c\u5c3d\u7ba1 CASE \u4e5f\u63a5\u53d7\u6e38\u5ba2\u643a\u5e26\u62a4\u7167\u548c\u6536\u636e\u9884\u7ea6\u6c42\u52a9\u3002\u9488\u5bf9\u5355\u5b97\u7eaa\u5ff5\u54c1\u7ea0\u7eb7\uff0c**CCCS \u4e0d\u662f\u9000\u6b3e\u70ed\u7ebf**\u3002\u5bf9\u4e8e**\u4ec5\u5728\u6d77\u5916\u7ecf\u8425\u7684\u5356\u5bb6**\uff0c\u4e0d\u80fd\u81ea\u52a8\u5047\u5b9a\u5176\u5c5e\u4e8e STB \u6216 CASE \u5728\u65b0\u52a0\u5761\u53ef\u6267\u6cd5\u7684\u5bf9\u8c61\u3002**\u67e0\u6aac\u6cd5\u5546\u54c1\u8865\u6551\u63aa\u65bd**\u548c**\u53d7\u76d1\u7ba1\u7684\u51b7\u9759\u671f\u5408\u540c**\u9002\u7528\u4e0e\u5c45\u6c11\u76f8\u540c\u7684\u6cd5\u89c4\u89c4\u5219\uff08[\u6d88\u8d39\u8005\u4fdd\u62a4\u4e0e\u67e0\u6aac\u6cd5](\/zh\/knowledge\/article\/sgkb.consumer.consumer-protection-and-lemon-law)\uff0c[\u5b9a\u4ef7\u3001\u5408\u540c\u4e0e\u4e0d\u516c\u5e73\u4ea4\u6613\u884c\u4e3a](\/zh\/knowledge\/article\/sgkb.consumer.pricing-contracts-and-unfair-practices)\uff09\uff1b\u6e38\u5ba2\u8eab\u4efd\u4e0d\u4f1a\u4e3a\u666e\u901a\u96f6\u552e\u8d2d\u4e70\u5e26\u6765\u666e\u904d\u9000\u8d27\u6743\u3002\n\n\u5b9e\u7528\u539f\u5219\uff1a**\u8bbf\u5ba2\u5e94\u5148\u901a\u8fc7 STB \u6e38\u5ba2\u70ed\u7ebf\u6216\u53cd\u9988\u6e20\u9053\u4e3e\u62a5\u96f6\u552e\u5546\u7684\u4e0d\u5f53\u884c\u4e3a\uff1b\u5982\u5728\u79bb\u5883\u524d\u9700\u8981 C2B \u534f\u52a9\uff0c\u53ef\u643a\u5e26\u62a4\u7167\u548c\u8d2d\u4e70\u51ed\u8bc1\u5411 CASE \u6c42\u52a9\uff1b\u82e5\u8c03\u89e3\u5931\u8d25\uff0c\u53ef\u5728\u9002\u7528\u8303\u56f4\u5185\u5411 SCT \u6216\u6c11\u4e8b\u6cd5\u9662\u5347\u7ea7\u5904\u7406\uff1b\u53ea\u6709\u5728\u5546\u5bb6\u5c61\u6b21\u8fdd\u89c4\u540e\u624d\u9884\u671f\u7531 CCCS \u4ecb\u5165**\uff0c\u4e0d\u5e94\u5728\u7b2c\u4e00\u5929\u5c31\u628a\u5b83\u5f53\u4f5c\u9996\u5c01\u6c42\u52a9\u7535\u90ae\u7684\u6536\u4ef6\u65b9\uff08[CCCS CPFTA \u6982\u89c8\uff0c\u66f4\u65b0\u4e8e 2025 \u5e74\u4e5d\u6708 26 \u65e5](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)\uff1b[CASE \u63d0\u4ea4\u6295\u8bc9\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/submit-a-complaint\/)\uff09\u3002"}},"title_en":"Tourist Consumer Complaints","title_zh":"\u6e38\u5ba2\u6d88\u8d39\u8005\u6295\u8bc9","source_id":"sgkb.consumer.tourist-consumer-complaints","input_hash":"4845a0245c9628923c1484f9691b2595fab55a9a0dd8184b71ee0dee11b9aa36","summary_en":"Under Singapore's CPFTA framework, the Singapore Tourism Board is the usual first-line handler for tourist retailer complaints while CASE serves residents; both may pursue mediation-style redress and refer persistent traders to CCCS, with distinct hotlines and documentation rules.","summary_zh":"\u6839\u636e\u65b0\u52a0\u5761\u300a\u6d88\u8d39\u8005\u4fdd\u62a4\uff08\u516c\u5e73\u4ea4\u6613\uff09\u6cd5\u300b\u6846\u67b6\uff0c\u9488\u5bf9\u6e38\u5ba2\u7684\u96f6\u552e\u5546\u6295\u8bc9\u901a\u5e38\u7531\u65b0\u52a0\u5761\u65c5\u6e38\u5c40\u4f5c\u4e3a\u7b2c\u4e00\u7ebf\u5904\u7406\u673a\u6784\uff0c\u800c CASE \u670d\u52a1\u5c45\u6c11\uff1b\u53cc\u65b9\u90fd\u53ef\u5bfb\u6c42\u8c03\u89e3\u5f0f\u8865\u6551\uff0c\u5e76\u5c06\u5c61\u6b21\u8fdd\u89c4\u7684\u5546\u5bb6\u8f6c\u4ecb\u7ed9 CCCS\uff0c\u4f46\u70ed\u7ebf\u548c\u6240\u9700\u6587\u4ef6\u5404\u4e0d\u76f8\u540c\u3002","bundle_sha256":"a40766305abc16909d8c0ebc8231c31596ff8547264a43ae958159f718ddfa5e","evidence_paths":["source\/consumer\/tourist-consumer-complaints.md","artefacts\/retrieval-chunks.jsonl","artefacts\/document-classification.jsonl"],"expected_version":0},"search_text":"Tourist Consumer Complaints\n\u6e38\u5ba2\u6d88\u8d39\u8005\u6295\u8bc9\nUnder Singapore's CPFTA framework, the Singapore Tourism Board is the usual first-line handler for tourist retailer complaints while CASE serves residents; both may pursue mediation-style redress and refer persistent traders to CCCS, with distinct hotlines and documentation rules.\n\u6839\u636e\u65b0\u52a0\u5761\u300a\u6d88\u8d39\u8005\u4fdd\u62a4\uff08\u516c\u5e73\u4ea4\u6613\uff09\u6cd5\u300b\u6846\u67b6\uff0c\u9488\u5bf9\u6e38\u5ba2\u7684\u96f6\u552e\u5546\u6295\u8bc9\u901a\u5e38\u7531\u65b0\u52a0\u5761\u65c5\u6e38\u5c40\u4f5c\u4e3a\u7b2c\u4e00\u7ebf\u5904\u7406\u673a\u6784\uff0c\u800c CASE \u670d\u52a1\u5c45\u6c11\uff1b\u53cc\u65b9\u90fd\u53ef\u5bfb\u6c42\u8c03\u89e3\u5f0f\u8865\u6551\uff0c\u5e76\u5c06\u5c61\u6b21\u8fdd\u89c4\u7684\u5546\u5bb6\u8f6c\u4ecb\u7ed9 CCCS\uff0c\u4f46\u70ed\u7ebf\u548c\u6240\u9700\u6587\u4ef6\u5404\u4e0d\u76f8\u540c\u3002\n{\"aliases\":[\"STB consumer complaints\",\"tourist shopping dispute Singapore\",\"visitor retailer complaint\"],\"classification_confidence\":\"medium\",\"classification_source\":\"domain-default\",\"document_id\":\"sgkb.consumer.tourist-consumer-complaints\",\"document_sha256\":\"37f692914a6fa04bfc8c68f311ae1a2574af3e8eb9ccf6054ed1d1eb3a73f8b5\",\"document_type\":\"article\",\"domain\":\"consumer\",\"entities\":[\"sg.agency.stb\",\"sg.organisation.case\",\"sg.agency.cccs\"],\"facets\":[\"institution\",\"law\",\"policy\",\"procedure\",\"resident-life\"],\"geographic_scope\":[\"national\"],\"jurisdiction\":\"SG\",\"language\":\"en\",\"last_verified\":\"2026-10-14\",\"path\":\"consumer\\\/tourist-consumer-complaints.md\",\"related\":[],\"sources\":[{\"accessed\":\"2026-10-14\",\"title\":\"CCCS \u2014 Overview of the CPFTA\",\"url\":\"https:\\\/\\\/www.cccs.gov.sg\\\/consumer-protection\\\/legislation-and-guidelines\\\/overview-of-the-consumer-protection--fair-trading--act\\\/\"},{\"accessed\":\"2026-10-14\",\"title\":\"CASE \u2014 Submit a complaint\",\"url\":\"https:\\\/\\\/www.case.org.sg\\\/submit-a-complaint\\\/\"},{\"accessed\":\"2026-10-14\",\"title\":\"STB \u2014 Contact us\",\"url\":\"https:\\\/\\\/www.stb.gov.sg\\\/contact-us\\\/\"},{\"accessed\":\"2026-10-14\",\"title\":\"STB \u2014 Privacy statement\",\"url\":\"https:\\\/\\\/www.stb.gov.sg\\\/privacy-statement\\\/\"},{\"accessed\":\"2026-10-14\",\"title\":\"Singapore Statutes Online \u2014 Consumer Protection (Fair Trading) Act 2003\",\"url\":\"https:\\\/\\\/sso.agc.gov.sg\\\/Act\\\/CPFTA2003\"}],\"status\":\"verified\",\"summary\":\"Under Singapore's CPFTA framework, the Singapore Tourism Board is the usual first-line handler for tourist retailer complaints while CASE serves residents; both may pursue mediation-style redress and refer persistent traders to CCCS, with distinct hotlines and documentation rules.\",\"tags\":[\"agency\",\"how-to\",\"regulation\",\"policy\"],\"temporal_scope\":\"current\",\"title\":\"Tourist Consumer Complaints\",\"topics\":[\"sgtopic.consumer\",\"sgtopic.consumer.case\",\"sgtopic.consumer.tourist-complaints\"],\"volatility\":\"slow\"}\n# Tourist Consumer Complaints\n\nTourist consumer complaints in Singapore are disputes between a **visitor** and a **supplier** over goods or services bought for personal use, handled under the same **Consumer Protection (Fair Trading) Act 2003** (**CPFTA**) unfair-practice framework as resident complaints but routed through a different first-line agency. The **Singapore Tourism Board** (**STB**) is described by the **Competition and Consumer Commission of Singapore** (**CCCS**) as the first point of contact for **tourists**, while the **Consumers Association of Singapore** (**CASE**) is the first point of contact for **local consumers** ([CCCS CPFTA overview, updated 26 Sep 2025](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)). CCCS administers the Act and may investigate **persistent** errant retailers after CASE or STB engagement; it is not the initial complaint desk for either group ([CCCS CPFTA overview, updated 26 Sep 2025](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)). This article covers tourist routing; [case and dispute resolution](\/en\/knowledge\/article\/sgkb.consumer.case-and-dispute-resolution) deepens CASE fees, mediation, and CaseTrust; [consumer affairs overview](\/en\/knowledge\/article\/sgkb.consumer.consumer-affairs-overview) maps the whole system.\n\n## STB as first-line handler for visitors\n\nCCCS states that CASE and STB are the **first points of contact** for local consumers and tourists respectively to handle CPFTA complaints ([CCCS CPFTA overview, updated 26 Sep 2025](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)). STB's public contact page lists a **Tourist Information Hotline** at **1800-736-2000** and a **Quality Service Manager** line at **1800-736-6638**, both on **Monday to Friday (excluding public holidays), 9 a.m. to 6 p.m.**, and directs visitors to an online feedback form for suggestions and feedback ([STB Contact us, updated 10 Mar 2026](https:\/\/www.stb.gov.sg\/contact-us\/)). STB's privacy statement notes that complaints may be submitted through website forms, calls, or e-mail, and lists the CPFTA among statutes for which personal data may be processed ([STB Privacy Statement, accessed Oct 2026](https:\/\/www.stb.gov.sg\/privacy-statement\/)).\n\nThe tourist channel exists because visitors may not know CASE, may leave Singapore before a dispute concludes, and may associate retailer problems with the tourism experience STB promotes. It does **not** mean tourists receive a different substantive CPFTA test for unfair practices \u2014 it changes **who triages** the complaint first. Errant retailers may enter **Voluntary Compliance Agreements** with **CASE or STB**, agreeing in writing to stop unfair practices and sometimes compensate affected **local consumers or tourists** ([CCCS CPFTA overview, updated 26 Sep 2025](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)).\n\n## CASE channels tourists may still use\n\nCASE's complaint FAQ states that tourists who wish to flag inappropriate retailer behaviour may call STB at **1800-736-2000** (weekdays 9 a.m.\u20136 p.m., excluding public holidays) or e-mail **stb_feedback@stb.gov.sg**, or may call CASE at **6277 5100** to book an appointment to meet CASE officers **Monday to Friday, 9 a.m. to 4 p.m.** ([CASE Submit a complaint, accessed Oct 2026](https:\/\/www.case.org.sg\/submit-a-complaint\/)). Walk-in visitors should bring a **passport**, **original invoice or receipt**, and other supporting documents such as signed agreements or credit-card bills ([CASE Submit a complaint, accessed Oct 2026](https:\/\/www.case.org.sg\/submit-a-complaint\/)).\n\nCASE handles **consumer-to-business** disputes where an individual buys goods or services for personal or domestic use from a **registered company in Singapore** ([CASE Submit a complaint, accessed Oct 2026](https:\/\/www.case.org.sg\/submit-a-complaint\/)). A tourist with a passport and Singapore retailer paperwork may therefore fall within CASE's C2B scope even though CCCS labels STB the tourist first line. CASE explicitly notes it **cannot assist claims against overseas companies** as ordinary C2B matters, though it mentions partnerships with overseas consumer bodies for some cross-border cases ([CASE Submit a complaint, accessed Oct 2026](https:\/\/www.case.org.sg\/submit-a-complaint\/)). [online consumer transactions](\/en\/knowledge\/article\/sgkb.consumer.online-consumer-transactions) covers misleading **overseas-only** web retailers, where neither STB nor CASE may recover payment easily.\n\n## Escalation, CCCS, and courts\n\nIf negotiation or mediation through CASE or STB fails, tourists and residents retain civil remedies under the CPFTA and may use the **Small Claims Tribunals** for qualifying low-value disputes ([CASE Submit a complaint, accessed Oct 2026](https:\/\/www.case.org.sg\/submit-a-complaint\/); [civil law and small claims](\/en\/knowledge\/article\/sgkb.law-justice.civil-law-and-small-claims)). CASE or STB may refer **persistent** unfair traders to CCCS for investigation, voluntary compliance, or court injunctions ([CCCS CPFTA overview, updated 26 Sep 2025](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)). CCCS emphasises it takes on cases of **persistent** errant retailers rather than every single tourist receipt dispute ([CCCS CPFTA overview, updated 26 Sep 2025](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)).\n\nDurable agency-routing anchors sit in [consumer system anchors](\/en\/knowledge\/dataset\/sgkb.data.consumer-system-anchors). STB's **Travel Agents Act** licensing regime is a separate tourist-protection layer for package travel; this article addresses **retail CPFTA-style** disputes, not travel-agent licence breaches.\n\n## Common routing mistakes\n\nRetrieval answers fail when **STB is treated as a court** or when **every visitor complaint must go only to STB** despite CASE accepting tourist appointments with passport and receipts. **CCCS is not a refund helpline** for a single souvenir dispute. **Overseas-only sellers** are not automatically STB or CASE enforceable targets in Singapore. **Lemon Law goods remedies** and **regulated cooling-off contracts** follow the same statute rules as for residents ([consumer protection and lemon law](\/en\/knowledge\/article\/sgkb.consumer.consumer-protection-and-lemon-law), [pricing contracts and unfair practices](\/en\/knowledge\/article\/sgkb.consumer.pricing-contracts-and-unfair-practices)); tourist status does not create a universal return right for ordinary retail purchases.\n\nPractical rule: **visitors flag retailer misconduct to STB's tourist hotline or feedback channel first; bring passport and purchase proof to CASE if you need C2B assistance before leaving; escalate to SCT or civil court within limits if mediation fails; expect CCCS only after persistent trader conduct**, not as the first e-mail on day one ([CCCS CPFTA overview, updated 26 Sep 2025](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/); [CASE Submit a complaint, accessed Oct 2026](https:\/\/www.case.org.sg\/submit-a-complaint\/)).\n# \u6e38\u5ba2\u6d88\u8d39\u8005\u6295\u8bc9\n\n\u5728\u65b0\u52a0\u5761\uff0c\u6e38\u5ba2\u6d88\u8d39\u8005\u6295\u8bc9\u662f\u6307**\u8bbf\u5ba2**\u4e0e**\u4f9b\u5e94\u5546**\u4e4b\u95f4\uff0c\u5c31\u4e2a\u4eba\u7528\u9014\u8d2d\u4e70\u7684\u5546\u54c1\u6216\u670d\u52a1\u53d1\u751f\u7684\u7ea0\u7eb7\u3002\u6b64\u7c7b\u6295\u8bc9\u9002\u7528\u4e0e\u5c45\u6c11\u6295\u8bc9\u76f8\u540c\u7684\u300a2003 \u5e74\u6d88\u8d39\u8005\u4fdd\u62a4\uff08\u516c\u5e73\u4ea4\u6613\uff09\u6cd5\u300b\uff08**CPFTA**\uff09\u4e0d\u516c\u5e73\u4ea4\u6613\u6846\u67b6\uff0c\u4f46\u7b2c\u4e00\u7ebf\u5904\u7406\u673a\u6784\u4e0d\u540c\u3002**\u65b0\u52a0\u5761\u7ade\u4e89\u4e0e\u6d88\u8d39\u8005\u59d4\u5458\u4f1a**\uff08**CCCS**\uff09\u5c06**\u65b0\u52a0\u5761\u65c5\u6e38\u5c40**\uff08**STB**\uff09\u5217\u4e3a**\u6e38\u5ba2**\u7684\u9996\u8981\u8054\u7edc\u70b9\uff0c\u5c06**\u65b0\u52a0\u5761\u6d88\u8d39\u8005\u534f\u4f1a**\uff08**CASE**\uff09\u5217\u4e3a**\u672c\u5730\u6d88\u8d39\u8005**\u7684\u9996\u8981\u8054\u7edc\u70b9\uff08[CCCS CPFTA \u6982\u89c8\uff0c\u66f4\u65b0\u4e8e 2025 \u5e74\u4e5d\u6708 26 \u65e5](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)\uff09\u3002CCCS \u6267\u884c\u8be5\u6cd5\uff0c\u5e76\u53ef\u5728 CASE \u6216 STB \u4ecb\u5165\u540e\u8c03\u67e5**\u5c61\u6b21**\u8fdd\u89c4\u7684\u96f6\u552e\u5546\uff1b\u5b83\u5e76\u975e\u4e0a\u8ff0\u4efb\u4e00\u7fa4\u4f53\u7684\u521d\u59cb\u6295\u8bc9\u53d7\u7406\u5904\uff08[CCCS CPFTA \u6982\u89c8\uff0c\u66f4\u65b0\u4e8e 2025 \u5e74\u4e5d\u6708 26 \u65e5](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)\uff09\u3002\u672c\u6587\u4ecb\u7ecd\u6e38\u5ba2\u6295\u8bc9\u7684\u5904\u7406\u6e20\u9053\uff1b[\u6848\u4ef6\u4e0e\u7ea0\u7eb7\u89e3\u51b3](\/zh\/knowledge\/article\/sgkb.consumer.case-and-dispute-resolution)\u8be6\u7ec6\u4ecb\u7ecd CASE \u7684\u8d39\u7528\u3001\u8c03\u89e3\u548c CaseTrust\uff1b[\u6d88\u8d39\u8005\u4e8b\u52a1\u6982\u89c8](\/zh\/knowledge\/article\/sgkb.consumer.consumer-affairs-overview)\u68b3\u7406\u6574\u4e2a\u4f53\u7cfb\u3002\n\n## STB \u4f5c\u4e3a\u8bbf\u5ba2\u7684\u7b2c\u4e00\u7ebf\u5904\u7406\u673a\u6784\n\nCCCS \u8868\u793a\uff0cCASE \u548c STB \u5206\u522b\u662f\u672c\u5730\u6d88\u8d39\u8005\u548c\u6e38\u5ba2\u5904\u7406 CPFTA \u6295\u8bc9\u7684**\u9996\u8981\u8054\u7edc\u70b9**\uff08[CCCS CPFTA \u6982\u89c8\uff0c\u66f4\u65b0\u4e8e 2025 \u5e74\u4e5d\u6708 26 \u65e5](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)\uff09\u3002STB \u7684\u516c\u5f00\u8054\u7edc\u9875\u9762\u5217\u51fa**\u6e38\u5ba2\u4fe1\u606f\u70ed\u7ebf** **1800-736-2000** \u548c **\u4f18\u8d28\u670d\u52a1\u7ecf\u7406**\u4e13\u7ebf **1800-736-6638**\uff0c\u4e24\u6761\u70ed\u7ebf\u7684\u670d\u52a1\u65f6\u95f4\u5747\u4e3a**\u661f\u671f\u4e00\u81f3\u661f\u671f\u4e94\uff08\u516c\u5171\u5047\u65e5\u9664\u5916\uff09\uff0c\u4e0a\u5348 9 \u65f6\u81f3\u4e0b\u5348 6 \u65f6**\uff1b\u9875\u9762\u8fd8\u6307\u5f15\u8bbf\u5ba2\u4f7f\u7528\u5728\u7ebf\u53cd\u9988\u8868\u63d0\u4ea4\u5efa\u8bae\u548c\u53cd\u9988\uff08[STB \u8054\u7cfb\u6211\u4eec\uff0c\u66f4\u65b0\u4e8e 2026 \u5e74\u4e09\u6708 10 \u65e5](https:\/\/www.stb.gov.sg\/contact-us\/)\uff09\u3002STB \u7684\u9690\u79c1\u58f0\u660e\u6307\u51fa\uff0c\u6295\u8bc9\u53ef\u901a\u8fc7\u7f51\u7ad9\u8868\u683c\u3001\u7535\u8bdd\u6216\u7535\u90ae\u63d0\u4ea4\uff0c\u5e76\u5c06 CPFTA \u5217\u4e3a\u53ef\u5904\u7406\u4e2a\u4eba\u6570\u636e\u6240\u4f9d\u636e\u7684\u6cd5\u89c4\u4e4b\u4e00\uff08[STB \u9690\u79c1\u58f0\u660e\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.stb.gov.sg\/privacy-statement\/)\uff09\u3002\n\n\u8bbe\u7acb\u6e38\u5ba2\u6e20\u9053\uff0c\u662f\u56e0\u4e3a\u8bbf\u5ba2\u53ef\u80fd\u4e0d\u719f\u6089 CASE\uff0c\u53ef\u80fd\u5728\u7ea0\u7eb7\u89e3\u51b3\u524d\u79bb\u5f00\u65b0\u52a0\u5761\uff0c\u4e5f\u53ef\u80fd\u5c06\u96f6\u552e\u5546\u95ee\u9898\u4e0e STB \u63a8\u5e7f\u7684\u65c5\u6e38\u4f53\u9a8c\u8054\u7cfb\u8d77\u6765\u3002\u8fd9**\u5e76\u4e0d**\u610f\u5473\u7740\u6e38\u5ba2\u9002\u7528\u4e0d\u540c\u7684 CPFTA \u4e0d\u516c\u5e73\u4ea4\u6613\u5b9e\u8d28\u6807\u51c6\u2014\u2014\u5b83\u6539\u53d8\u7684\u662f\u9996\u5148\u7531**\u8c01\u6765\u5206\u6d41\u5904\u7406**\u6295\u8bc9\u3002\u8fdd\u89c4\u96f6\u552e\u5546\u53ef\u4e0e **CASE \u6216 STB** \u7b7e\u8ba2**\u81ea\u613f\u5b88\u89c4\u534f\u8bae**\uff0c\u4e66\u9762\u627f\u8bfa\u505c\u6b62\u4e0d\u516c\u5e73\u4ea4\u6613\u884c\u4e3a\uff0c\u6709\u65f6\u8fd8\u4f1a\u8d54\u507f\u53d7\u5f71\u54cd\u7684**\u672c\u5730\u6d88\u8d39\u8005\u6216\u6e38\u5ba2**\uff08[CCCS CPFTA \u6982\u89c8\uff0c\u66f4\u65b0\u4e8e 2025 \u5e74\u4e5d\u6708 26 \u65e5](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)\uff09\u3002\n\n## \u6e38\u5ba2\u4e5f\u53ef\u4f7f\u7528\u7684 CASE \u6e20\u9053\n\nCASE \u7684\u6295\u8bc9\u5e38\u89c1\u95ee\u9898\u8bf4\u660e\uff0c\u60f3\u8981\u4e3e\u62a5\u96f6\u552e\u5546\u4e0d\u5f53\u884c\u4e3a\u7684\u6e38\u5ba2\u53ef\u4ee5\u62e8\u6253 STB \u7535\u8bdd **1800-736-2000**\uff08\u5de5\u4f5c\u65e5\uff0c\u4e0a\u5348 9 \u65f6\u81f3\u4e0b\u5348 6 \u65f6\uff0c\u516c\u5171\u5047\u65e5\u9664\u5916\uff09\uff0c\u6216\u53d1\u9001\u7535\u90ae\u81f3 **stb_feedback@stb.gov.sg**\uff1b\u4e5f\u53ef\u4ee5\u62e8\u6253 CASE \u7535\u8bdd **6277 5100**\uff0c\u9884\u7ea6\u4e8e**\u661f\u671f\u4e00\u81f3\u661f\u671f\u4e94\uff0c\u4e0a\u5348 9 \u65f6\u81f3\u4e0b\u5348 4 \u65f6**\u4e0e CASE \u5b98\u5458\u4f1a\u9762\uff08[CASE \u63d0\u4ea4\u6295\u8bc9\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/submit-a-complaint\/)\uff09\u3002\u4eb2\u81ea\u4e0a\u95e8\u8005\u5e94\u643a\u5e26**\u62a4\u7167**\u3001**\u53d1\u7968\u6216\u6536\u636e\u539f\u4ef6**\u53ca\u5176\u4ed6\u8bc1\u660e\u6587\u4ef6\uff0c\u4f8b\u5982\u5df2\u7b7e\u7f72\u7684\u534f\u8bae\u6216\u4fe1\u7528\u5361\u8d26\u5355\uff08[CASE \u63d0\u4ea4\u6295\u8bc9\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/submit-a-complaint\/)\uff09\u3002\n\nCASE \u5904\u7406**\u6d88\u8d39\u8005\u5bf9\u4f01\u4e1a**\u7ea0\u7eb7\uff0c\u5373\u4e2a\u4eba\u5411**\u5728\u65b0\u52a0\u5761\u6ce8\u518c\u7684\u516c\u53f8**\u8d2d\u4e70\u4e2a\u4eba\u6216\u5bb6\u5ead\u7528\u9014\u7684\u5546\u54c1\u6216\u670d\u52a1\u6240\u4ea7\u751f\u7684\u7ea0\u7eb7\uff08[CASE \u63d0\u4ea4\u6295\u8bc9\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/submit-a-complaint\/)\uff09\u3002\u56e0\u6b64\uff0c\u6301\u6709\u62a4\u7167\u53ca\u65b0\u52a0\u5761\u96f6\u552e\u5546\u76f8\u5173\u6587\u4ef6\u7684\u6e38\u5ba2\uff0c\u53ef\u80fd\u7b26\u5408 CASE \u7684 C2B \u53d7\u7406\u8303\u56f4\uff0c\u5c3d\u7ba1 CCCS \u5c06 STB \u5217\u4e3a\u6e38\u5ba2\u7684\u7b2c\u4e00\u7ebf\u5904\u7406\u673a\u6784\u3002CASE \u660e\u786e\u6307\u51fa\uff0c\u5bf9\u4e8e\u9488\u5bf9\u6d77\u5916\u516c\u53f8\u7684\u7d22\u8d54\uff0c**\u65e0\u6cd5**\u6309\u4e00\u822c C2B \u4e8b\u9879\u63d0\u4f9b\u534f\u52a9\uff0c\u4f46\u4e5f\u63d0\u5230\u5728\u90e8\u5206\u8de8\u5883\u6848\u4ef6\u4e2d\u4f1a\u4e0e\u6d77\u5916\u6d88\u8d39\u8005\u673a\u6784\u5408\u4f5c\uff08[CASE \u63d0\u4ea4\u6295\u8bc9\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/submit-a-complaint\/)\uff09\u3002[\u5728\u7ebf\u6d88\u8d39\u8005\u4ea4\u6613](\/zh\/knowledge\/article\/sgkb.consumer.online-consumer-transactions)\u4ecb\u7ecd\u8bef\u5bfc\u6d88\u8d39\u8005\u7684**\u4ec5\u5728\u6d77\u5916\u7ecf\u8425**\u7684\u7f51\u4e0a\u96f6\u552e\u5546\uff1b\u5728\u8fd9\u7c7b\u60c5\u51b5\u4e0b\uff0cSTB \u548c CASE \u90fd\u53ef\u80fd\u96be\u4ee5\u8ffd\u56de\u6b3e\u9879\u3002\n\n## \u5411 CCCS \u548c\u6cd5\u9662\u5347\u7ea7\u5904\u7406\n\n\u5982\u679c\u901a\u8fc7 CASE \u6216 STB \u8fdb\u884c\u534f\u5546\u6216\u8c03\u89e3\u672a\u80fd\u89e3\u51b3\u95ee\u9898\uff0c\u6e38\u5ba2\u548c\u5c45\u6c11\u4ecd\u53ef\u4f9d\u636e CPFTA \u5bfb\u6c42\u6c11\u4e8b\u8865\u6551\uff0c\u5e76\u53ef\u5c31\u7b26\u5408\u6761\u4ef6\u7684\u4f4e\u989d\u7ea0\u7eb7\u5411**\u5c0f\u989d\u7d22\u507f\u6cd5\u5ead**\u63d0\u51fa\u7533\u8bf7\uff08[CASE \u63d0\u4ea4\u6295\u8bc9\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/submit-a-complaint\/)\uff1b[\u6c11\u4e8b\u6cd5\u5f8b\u4e0e\u5c0f\u989d\u7d22\u507f](\/zh\/knowledge\/article\/sgkb.law-justice.civil-law-and-small-claims)\uff09\u3002CASE \u6216 STB \u53ef\u5c06**\u5c61\u6b21**\u4ece\u4e8b\u4e0d\u516c\u5e73\u4ea4\u6613\u7684\u5546\u5bb6\u8f6c\u4ecb\u7ed9 CCCS\uff0c\u4ee5\u5c55\u5f00\u8c03\u67e5\u3001\u5bfb\u6c42\u81ea\u613f\u5b88\u89c4\u6216\u7533\u8bf7\u6cd5\u9662\u7981\u5236\u4ee4\uff08[CCCS CPFTA \u6982\u89c8\uff0c\u66f4\u65b0\u4e8e 2025 \u5e74\u4e5d\u6708 26 \u65e5](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)\uff09\u3002CCCS \u5f3a\u8c03\uff0c\u5b83\u5904\u7406\u7684\u662f**\u5c61\u6b21**\u8fdd\u89c4\u7684\u96f6\u552e\u5546\u6848\u4ef6\uff0c\u800c\u975e\u6bcf\u4e00\u5b97\u6e38\u5ba2\u6536\u636e\u7ea0\u7eb7\uff08[CCCS CPFTA \u6982\u89c8\uff0c\u66f4\u65b0\u4e8e 2025 \u5e74\u4e5d\u6708 26 \u65e5](https:\/\/www.cccs.gov.sg\/consumer-protection\/legislation-and-guidelines\/overview-of-the-consumer-protection--fair-trading--act\/)\uff09\u3002\n\n\u6709\u5173\u673a\u6784\u5206\u6d41\u7684\u56fa\u5b9a\u4f9d\u636e\uff0c\u89c1[\u6d88\u8d39\u8005\u4f53\u7cfb\u8981\u70b9](\/zh\/knowledge\/dataset\/sgkb.data.consumer-system-anchors)\u3002STB \u6839\u636e\u300a\u65c5\u884c\u793e\u6cd5\u300b\u5b9e\u65bd\u7684\u65c5\u884c\u793e\u6267\u7167\u5236\u5ea6\uff0c\u662f\u53e6\u4e00\u5c42\u6e38\u5ba2\u4fdd\u969c\uff1b\u672c\u6587\u8ba8\u8bba\u7684\u662f**\u96f6\u552e CPFTA \u7c7b**\u7ea0\u7eb7\uff0c\u800c\u975e\u65c5\u884c\u793e\u6267\u7167\u8fdd\u89c4\u3002\n\n## \u5e38\u89c1\u7684\u6295\u8bc9\u6e20\u9053\u8bef\u533a\n\n\u68c0\u7d22\u7b54\u6848\u5bb9\u6613\u51fa\u9519\uff0c\u5e38\u89c1\u60c5\u51b5\u662f\u628a**STB \u5f53\u6210\u6cd5\u9662**\uff0c\u6216\u8ba4\u4e3a**\u6240\u6709\u8bbf\u5ba2\u6295\u8bc9\u90fd\u5fc5\u987b\u53ea\u5411 STB \u63d0\u51fa**\uff0c\u5c3d\u7ba1 CASE \u4e5f\u63a5\u53d7\u6e38\u5ba2\u643a\u5e26\u62a4\u7167\u548c\u6536\u636e\u9884\u7ea6\u6c42\u52a9\u3002\u9488\u5bf9\u5355\u5b97\u7eaa\u5ff5\u54c1\u7ea0\u7eb7\uff0c**CCCS \u4e0d\u662f\u9000\u6b3e\u70ed\u7ebf**\u3002\u5bf9\u4e8e**\u4ec5\u5728\u6d77\u5916\u7ecf\u8425\u7684\u5356\u5bb6**\uff0c\u4e0d\u80fd\u81ea\u52a8\u5047\u5b9a\u5176\u5c5e\u4e8e STB \u6216 CASE \u5728\u65b0\u52a0\u5761\u53ef\u6267\u6cd5\u7684\u5bf9\u8c61\u3002**\u67e0\u6aac\u6cd5\u5546\u54c1\u8865\u6551\u63aa\u65bd**\u548c**\u53d7\u76d1\u7ba1\u7684\u51b7\u9759\u671f\u5408\u540c**\u9002\u7528\u4e0e\u5c45\u6c11\u76f8\u540c\u7684\u6cd5\u89c4\u89c4\u5219\uff08[\u6d88\u8d39\u8005\u4fdd\u62a4\u4e0e\u67e0\u6aac\u6cd5](\/zh\/knowledge\/article\/sgkb.consumer.consumer-protection-and-lemon-law)\uff0c[\u5b9a\u4ef7\u3001\u5408\u540c\u4e0e\u4e0d\u516c\u5e73\u4ea4\u6613\u884c\u4e3a](\/zh\/knowledge\/article\/sgkb.consumer.pricing-contracts-and-unfair-practices)\uff09\uff1b\u6e38\u5ba2\u8eab\u4efd\u4e0d\u4f1a\u4e3a\u666e\u901a\u96f6\u552e\u8d2d\u4e70\u5e26\u6765\u666e\u904d\u9000\u8d27\u6743\u3002\n\n\u5b9e\u7528\u539f\u5219\uff1a**\u8bbf\u5ba2\u5e94\u5148\u901a\u8fc7 STB \u6e38\u5ba2\u70ed\u7ebf\u6216\u53cd\u9988\u6e20\u9053\u4e3e\u62a5\u96f6\u552e\u5546\u7684\u4e0d\u5f53\u884c\u4e3a\uff1b\u5982\u5728\u79bb\u5883\u524d\u9700\u8981 C2B 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