{"release_id":5,"data":{"id":12412,"release_id":5,"source_id":"sgkb.consumer.casetrust-accreditation","kind":"article","fingerprint":"a08469c7f802dae56a14715e409ead5f6c1dbcb95ea17eaa50989679b6c2902b","title_en":"CaseTrust Accreditation","title_zh":"CaseTrust \u8ba4\u8bc1","domain":"consumer","status":"verified","date":"2026-10-14","payload":{"data":{"path":"consumer\/casetrust-accreditation.md","tags":["agency","regulation","how-to","policy"],"title":"CaseTrust Accreditation","domain":"consumer","facets":["institution","law","policy","procedure","resident-life"],"status":"verified","topics":["sgtopic.consumer","sgtopic.consumer.case","sgtopic.consumer.casetrust"],"aliases":["CaseTrust","CASE accreditation","prepayment protection Singapore"],"related":[],"sources":[{"url":"https:\/\/www.case.org.sg\/casetrust\/","title":"CASE \u2014 CaseTrust","accessed":"2026-10-14"},{"url":"https:\/\/www.case.org.sg\/mediation\/","title":"CASE \u2014 Mediation","accessed":"2026-10-14"},{"url":"https:\/\/www.case.org.sg\/","title":"Consumers Association of Singapore \u2014 Home","accessed":"2026-10-14"}],"summary":"CaseTrust is CASE's accreditation arm for fair-trading businesses; accredited firms must attend CASE mediation when a consumer requests it, and selected schemes include prepayment protection if an accredited business ceases trading, but accreditation is not a government licence or universal refund guarantee.","entities":["sg.organisation.casetrust","sg.organisation.case"],"language":"en","volatility":"slow","document_id":"sgkb.consumer.casetrust-accreditation","jurisdiction":"SG","document_type":"article","last_verified":"2026-10-14","temporal_scope":"current","document_sha256":"b2999dc183aea4c71790cee8e0bc38e838a499ff185647545874ba4f28f389ee","geographic_scope":["national"],"classification_source":"domain-default","classification_confidence":"medium"},"date":"2026-10-14","kind":"article","wiki":{"path":"consumer\/casetrust-accreditation.md","domain":"consumer","locales":{"en":{"title":"CaseTrust Accreditation","summary":"CaseTrust is CASE's accreditation arm for fair-trading businesses; accredited firms must attend CASE mediation when a consumer requests it, and selected schemes include prepayment protection if an accredited business ceases trading, but accreditation is not a government licence or universal refund guarantee.","markdown":"# CaseTrust Accreditation\n\n**CaseTrust** is the accreditation arm of the **Consumers Association of Singapore** (**CASE**). It marks businesses that CASE assesses as committed to **fair trading and transparency**, and it runs industry accreditation schemes some of which carry **prepayment protection** if an accredited firm stops operating ([CASE CaseTrust, accessed Oct 2026](https:\/\/www.case.org.sg\/casetrust\/)). CaseTrust has operated **since 1999** as CASE's de facto fair-trading standard for participating companies ([CASE CaseTrust, accessed Oct 2026](https:\/\/www.case.org.sg\/casetrust\/)). Accreditation is a **voluntary private scheme**, not a statutory licence from the Competition and Consumer Commission of Singapore; CPFTA remedies still depend on the underlying transaction ([consumer affairs overview](\/en\/knowledge\/article\/sgkb.consumer.consumer-affairs-overview)). This article explains what shoppers and businesses should expect; [case and dispute resolution](\/en\/knowledge\/article\/sgkb.consumer.case-and-dispute-resolution) covers the wider CASE complaint, membership, and mediation fee ladders.\n\n## What accreditation signals to consumers\n\nCaseTrust presents accreditation as a signal that a business has been **assessed by CASE** for reliable dealings with consumers, with a public directory of accredited companies for shoppers ([CASE CaseTrust, accessed Oct 2026](https:\/\/www.case.org.sg\/casetrust\/)). For businesses, CASE lists benefits such as consumer recognition, CASE educational seminars, use of CASE mediation facilities, and publicity through CaseTrust channels ([CASE CaseTrust, accessed Oct 2026](https:\/\/www.case.org.sg\/casetrust\/)). Those benefits describe the scheme's design; they do not mean every product is risk-free or that CASE guarantees commercial outcomes.\n\nShoppers should still read **contract terms**, check which **CaseTrust scheme** applies (travel, renovation, motor, and other sectors run different rules), and keep **receipts and correspondence**. Accreditation complements \u2014 but does not replace \u2014 the **Consumer Protection (Fair Trading) Act** unfair-practice framework and the **Lemon Law** goods remedies where those statutes apply ([pricing contracts and unfair practices](\/en\/knowledge\/article\/sgkb.consumer.pricing-contracts-and-unfair-practices), [consumer protection and lemon law](\/en\/knowledge\/article\/sgkb.consumer.consumer-protection-and-lemon-law)).\n\n## Prepayment protection on selected schemes\n\nCaseTrust advertises **prepayment protection** so customers may **claim back unused prepayment** after a **CaseTrust-accredited business ceases** under **selected schemes** ([CASE CaseTrust, accessed Oct 2026](https:\/\/www.case.org.sg\/casetrust\/)). That protection is **scheme-specific** and triggered by **cessation** of the accredited business, not by every dispute or change of mind. It is not the same as a bank chargeback, travel-insurance claim, or Small Claims Tribunals judgment.\n\nConsumers should confirm **which prepayment-protection rules** bind their purchase before paying large deposits, especially for renovation, travel, or other high-prepayment sectors where CaseTrust schemes are common. A firm displaying CaseTrust branding without valid accreditation should be reported through CASE channels; conversely, shopping only with accredited firms does not remove the need to verify licences (for example travel agents under the Travel Agents Act) where those statutes apply.\n\n## Mandatory mediation for accredited businesses\n\nCASE mediation is usually **invitational**: both sides may be invited after a deadlock, and mediation proceeds when parties agree ([CASE Mediation, accessed Oct 2026](https:\/\/www.case.org.sg\/mediation\/)). The exception CaseTrust shoppers need to know: **if a consumer with a dispute against a CaseTrust-accredited business requests mediation at the CASE Mediation Centre, the accredited business must attend** the session CASE arranges ([CASE Mediation, accessed Oct 2026](https:\/\/www.case.org.sg\/mediation\/)).\n\nMediation remains **facilitated negotiation**, not adjudication \u2014 mediators do not decide winners and losers, and CASE cites an approximate **70%** resolution rate for mediated settlements that can be **legally binding** when signed ([CASE Mediation, accessed Oct 2026](https:\/\/www.case.org.sg\/mediation\/)). Sessions are typically **two hours**; CASE schedules dates after contacting parties and sends confirmation about a week ahead ([CASE Mediation, accessed Oct 2026](https:\/\/www.case.org.sg\/mediation\/)). CASE states its mediation service is a **Singapore International Mediation Institute** registered service provider ([CASE Mediation, accessed Oct 2026](https:\/\/www.case.org.sg\/mediation\/)).\n\n## Fees, limits, and common mistakes\n\nMediation fees depend on **claim bands** and whether the consumer is a CASE member, with **separate schedules for real-estate** disputes ([CASE Mediation, accessed Oct 2026](https:\/\/www.case.org.sg\/mediation\/)). For non-real-estate matters, published **GST-inclusive** bands (9% GST from **1 January 2024**) range from about **S$16.35\u2013S$354.25** for claimants depending on claim size, with different columns for **CaseTrust businesses** versus non-accredited businesses ([CASE Mediation, accessed Oct 2026](https:\/\/www.case.org.sg\/mediation\/)). CASE notes that **mediation charges for CaseTrust-accredited businesses are borne by the CaseTrust Department** under its published schedule \u2014 a operational subsidy for accredited firms, not a waiver of all consumer costs in every column ([CASE Mediation, accessed Oct 2026](https:\/\/www.case.org.sg\/mediation\/)).\n\nRetrieval fails when **CaseTrust is described as a government regulator**, when **every merchant must be accredited**, when **prepayment protection is promised for all sectors**, or when **mandatory mediation is confused with a court order**. Practical rule: treat CaseTrust as **a CASE fair-trading badge with scheme-specific prepayment rules and a mandatory mediation duty for accredited businesses when the consumer requests CASE mediation**; escalate unresolved disputes through CASE processes, tribunals, or CPFTA civil routes as appropriate ([case and dispute resolution](\/en\/knowledge\/article\/sgkb.consumer.case-and-dispute-resolution))."},"zh":{"title":"CaseTrust \u8ba4\u8bc1","summary":"CaseTrust \u662f\u65b0\u52a0\u5761\u6d88\u8d39\u8005\u534f\u4f1a\uff08CASE\uff09\u8d1f\u8d23\u8ba4\u8bc1\u516c\u5e73\u4ea4\u6613\u4f01\u4e1a\u7684\u90e8\u95e8\uff1b\u83b7\u8ba4\u8bc1\u4f01\u4e1a\u5fc5\u987b\u5728\u6d88\u8d39\u8005\u63d0\u51fa\u8981\u6c42\u65f6\u53c2\u52a0 CASE \u8c03\u89e3\uff0c\u800c\u90e8\u5206\u6307\u5b9a\u8ba1\u5212\u5728\u83b7\u8ba4\u8bc1\u4f01\u4e1a\u505c\u6b62\u8425\u4e1a\u65f6\u63d0\u4f9b\u9884\u4ed8\u6b3e\u4fdd\u969c\uff0c\u4f46\u8ba4\u8bc1\u5e76\u975e\u653f\u5e9c\u6267\u7167\uff0c\u4e5f\u4e0d\u4fdd\u8bc1\u4e00\u5f8b\u9000\u6b3e\u3002","markdown":"# CaseTrust \u8ba4\u8bc1\n\n**CaseTrust** \u662f**\u65b0\u52a0\u5761\u6d88\u8d39\u8005\u534f\u4f1a**\uff08**CASE**\uff09\u8d1f\u8d23\u8ba4\u8bc1\u7684\u90e8\u95e8\u3002\u5b83\u6807\u793a\u7ecf CASE \u8bc4\u4f30\u3001\u81f4\u529b\u4e8e**\u516c\u5e73\u4ea4\u6613\u4e0e\u900f\u660e\u5ea6**\u7684\u4f01\u4e1a\uff0c\u5e76\u8fd0\u8425\u4e00\u4e9b\u9644\u5e26**\u9884\u4ed8\u6b3e\u4fdd\u969c**\u7684\u884c\u4e1a\u8ba4\u8bc1\u8ba1\u5212\uff1b\u82e5\u83b7\u8ba4\u8bc1\u4f01\u4e1a\u505c\u6b62\u8425\u4e1a\uff0c\u76f8\u5173\u8ba1\u5212\u53ef\u80fd\u63d0\u4f9b\u4fdd\u969c\uff08[CASE CaseTrust\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/casetrust\/)\uff09\u3002\u81ea **1999 \u5e74**\u4ee5\u6765\uff0cCaseTrust \u4e00\u76f4\u4f5c\u4e3a CASE \u9762\u5411\u53c2\u4e0e\u4f01\u4e1a\u7684\u4e8b\u5b9e\u516c\u5e73\u4ea4\u6613\u6807\u51c6\u8fd0\u4f5c\uff08[CASE CaseTrust\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/casetrust\/)\uff09\u3002\u8ba4\u8bc1\u662f**\u81ea\u613f\u7684\u79c1\u4eba\u8ba1\u5212**\uff0c\u5e76\u975e\u65b0\u52a0\u5761\u7ade\u4e89\u4e0e\u6d88\u8d39\u8005\u59d4\u5458\u4f1a\u9881\u53d1\u7684\u6cd5\u5b9a\u6267\u7167\uff1b\u300a\u6d88\u8d39\u8005\u4fdd\u62a4\uff08\u516c\u5e73\u4ea4\u6613\uff09\u6cd5\u300b\uff08CPFTA\uff09\u89c4\u5b9a\u7684\u6551\u6d4e\u4ecd\u53d6\u51b3\u4e8e\u76f8\u5173\u4ea4\u6613\uff08[\u6d88\u8d39\u8005\u4e8b\u52a1\u6982\u89c8](\/zh\/knowledge\/article\/sgkb.consumer.consumer-affairs-overview)\uff09\u3002\u672c\u6587\u8bf4\u660e\u6d88\u8d39\u8005\u548c\u4f01\u4e1a\u5e94\u6709\u600e\u6837\u7684\u9884\u671f\uff1b[\u6848\u4ef6\u4e0e\u4e89\u8bae\u89e3\u51b3](\/zh\/knowledge\/article\/sgkb.consumer.case-and-dispute-resolution)\u4ecb\u7ecd CASE \u6295\u8bc9\u3001\u4f1a\u5458\u8d44\u683c\u548c\u8c03\u89e3\u8d39\u7528\u9636\u68af\u7684\u66f4\u591a\u4fe1\u606f\u3002\n\n## \u8ba4\u8bc1\u5411\u6d88\u8d39\u8005\u4f20\u8fbe\u7684\u4fe1\u606f\n\nCaseTrust \u5c06\u8ba4\u8bc1\u4f5c\u4e3a\u4e00\u79cd\u4fe1\u53f7\uff0c\u8868\u660e\u4f01\u4e1a\u5df2\u7531 CASE **\u8bc4\u4f30**\uff0c\u4ee5\u786e\u8ba4\u5176\u4e0e\u6d88\u8d39\u8005\u4ea4\u6613\u53ef\u9760\uff1b\u6d88\u8d39\u8005\u53ef\u67e5\u8be2\u83b7\u8ba4\u8bc1\u4f01\u4e1a\u7684\u516c\u5f00\u540d\u5f55\uff08[CASE CaseTrust\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/casetrust\/)\uff09\u3002\u5bf9\u4e8e\u4f01\u4e1a\uff0cCASE \u5217\u51fa\u7684\u76ca\u5904\u5305\u62ec\u6d88\u8d39\u8005\u8ba4\u53ef\u3001\u53c2\u52a0 CASE \u6559\u80b2\u8bb2\u5ea7\u3001\u4f7f\u7528 CASE \u8c03\u89e3\u8bbe\u65bd\uff0c\u4ee5\u53ca\u901a\u8fc7 CaseTrust \u6e20\u9053\u83b7\u5f97\u5ba3\u4f20\uff08[CASE CaseTrust\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/casetrust\/)\uff09\u3002\u8fd9\u4e9b\u76ca\u5904\u63cf\u8ff0\u7684\u662f\u8ba1\u5212\u7684\u8bbe\u8ba1\uff0c\u5e76\u4e0d\u610f\u5473\u7740\u6bcf\u4ef6\u4ea7\u54c1\u90fd\u6ca1\u6709\u98ce\u9669\uff0c\u4e5f\u4e0d\u4ee3\u8868 CASE \u4fdd\u8bc1\u5546\u4e1a\u7ed3\u679c\u3002\n\n\u6d88\u8d39\u8005\u4ecd\u5e94\u9605\u8bfb**\u5408\u540c\u6761\u6b3e**\uff0c\u786e\u8ba4\u9002\u7528\u7684\u662f\u54ea\u9879 **CaseTrust \u8ba1\u5212**\uff08\u65c5\u6e38\u3001\u88c5\u4fee\u3001\u6c7d\u8f66\u53ca\u5176\u4ed6\u884c\u4e1a\u9002\u7528\u4e0d\u540c\u89c4\u5219\uff09\uff0c\u5e76\u4fdd\u7559**\u6536\u636e\u548c\u5f80\u6765\u8bb0\u5f55**\u3002\u5728\u9002\u7528\u6cd5\u5f8b\u7684\u60c5\u51b5\u4e0b\uff0c\u8ba4\u8bc1\u662f\u5bf9\u300a\u6d88\u8d39\u8005\u4fdd\u62a4\uff08\u516c\u5e73\u4ea4\u6613\uff09\u6cd5\u300b\u4e0d\u516c\u5e73\u884c\u4e3a\u6846\u67b6\u548c\u300a\u67e0\u6aac\u6cd5\u300b\u5546\u54c1\u6551\u6d4e\u7684\u8865\u5145\uff0c\u4f46\u4e0d\u80fd\u53d6\u4ee3\u5b83\u4eec\uff08[\u5b9a\u4ef7\u3001\u5408\u540c\u548c\u4e0d\u516c\u5e73\u884c\u4e3a](\/zh\/knowledge\/article\/sgkb.consumer.pricing-contracts-and-unfair-practices)\uff0c[\u6d88\u8d39\u8005\u4fdd\u62a4\u548c\u67e0\u6aac\u6cd5](\/zh\/knowledge\/article\/sgkb.consumer.consumer-protection-and-lemon-law)\uff09\u3002\n\n## \u6307\u5b9a\u8ba1\u5212\u7684\u9884\u4ed8\u6b3e\u4fdd\u969c\n\nCaseTrust \u5ba3\u4f20\u79f0\uff0c\u5728**\u6307\u5b9a\u8ba1\u5212**\u4e0b\uff0c\u82e5 **CaseTrust \u83b7\u8ba4\u8bc1\u4f01\u4e1a\u505c\u6b62\u8425\u4e1a**\uff0c\u987e\u5ba2\u53ef\u7533\u8bf7**\u9000\u56de\u672a\u4f7f\u7528\u7684\u9884\u4ed8\u6b3e**\uff08[CASE CaseTrust\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/casetrust\/)\uff09\u3002\u8be5\u4fdd\u969c**\u56e0\u8ba1\u5212\u800c\u5f02**\uff0c\u5e76\u4ee5\u83b7\u8ba4\u8bc1\u4f01\u4e1a**\u505c\u6b62\u8425\u4e1a**\u4e3a\u89e6\u53d1\u6761\u4ef6\uff0c\u4e0d\u9002\u7528\u4e8e\u6bcf\u4e00\u8d77\u4e89\u8bae\u6216\u6539\u53d8\u4e3b\u610f\u7684\u60c5\u51b5\u3002\u5b83\u4e0d\u540c\u4e8e\u94f6\u884c\u62d2\u4ed8\u3001\u65c5\u6e38\u4fdd\u9669\u7d22\u8d54\u6216\u5c0f\u989d\u7d22\u507f\u6cd5\u5ead\u5224\u51b3\u3002\n\n\u6d88\u8d39\u8005\u5728\u652f\u4ed8\u5927\u989d\u8ba2\u91d1\u524d\uff0c\u5e94\u786e\u8ba4\u8d2d\u4e70\u9002\u7528\u7684**\u9884\u4ed8\u6b3e\u4fdd\u969c\u89c4\u5219**\uff0c\u7279\u522b\u662f\u5728\u88c5\u4fee\u3001\u65c5\u6e38\u6216\u5176\u4ed6\u5e38\u89c1 CaseTrust \u8ba1\u5212\u3001\u4e14\u9700\u8981\u5927\u91cf\u9884\u4ed8\u6b3e\u7684\u884c\u4e1a\u3002\u82e5\u4f01\u4e1a\u5c55\u793a CaseTrust \u6807\u5fd7\u5374\u6ca1\u6709\u6709\u6548\u8ba4\u8bc1\uff0c\u5e94\u901a\u8fc7 CASE \u6e20\u9053\u4e3e\u62a5\uff1b\u53cd\u8fc7\u6765\u8bf4\uff0c\u53ea\u5411\u83b7\u8ba4\u8bc1\u4f01\u4e1a\u8d2d\u7269\uff0c\u4e5f\u4e0d\u4ee3\u8868\u65e0\u987b\u5728\u76f8\u5173\u6cd5\u89c4\u9002\u7528\u65f6\u6838\u5b9e\u6267\u7167\uff08\u4f8b\u5982\u300a\u65c5\u884c\u793e\u6cd5\u300b\u89c4\u5b9a\u7684\u65c5\u884c\u793e\u6267\u7167\uff09\u3002\n\n## \u83b7\u8ba4\u8bc1\u4f01\u4e1a\u5fc5\u987b\u53c2\u52a0\u8c03\u89e3\n\nCASE \u8c03\u89e3\u901a\u5e38\u662f**\u9080\u8bf7\u6027\u8d28**\uff1a\u53cc\u65b9\u5728\u50f5\u5c40\u540e\u53ef\u80fd\u83b7\u9080\u53c2\u52a0\uff0c\u53cc\u65b9\u540c\u610f\u540e\u624d\u4f1a\u8fdb\u884c\u8c03\u89e3\uff08[CASE \u8c03\u89e3\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/mediation\/)\uff09\u3002CaseTrust \u6d88\u8d39\u8005\u9700\u8981\u77e5\u9053\u7684\u4f8b\u5916\u662f\uff1a**\u6d88\u8d39\u8005\u4e0e CaseTrust \u83b7\u8ba4\u8bc1\u4f01\u4e1a\u53d1\u751f\u4e89\u8bae\uff0c\u5e76\u5411 CASE \u8c03\u89e3\u4e2d\u5fc3\u63d0\u51fa\u8c03\u89e3\u8bf7\u6c42\u65f6\uff0c\u83b7\u8ba4\u8bc1\u4f01\u4e1a\u5fc5\u987b\u51fa\u5e2d** CASE \u5b89\u6392\u7684\u8c03\u89e3\uff08[CASE \u8c03\u89e3\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/mediation\/)\uff09\u3002\n\n\u8c03\u89e3\u4ecd\u5c5e\u4e8e**\u534f\u52a9\u5f0f\u534f\u5546**\uff0c\u800c\u975e\u88c1\u51b3\u2014\u2014\u8c03\u89e3\u5458\u4e0d\u4f1a\u5224\u5b9a\u8c01\u80dc\u8c01\u8d1f\uff1bCASE \u79f0\uff0c\u7ecf\u8c03\u89e3\u8fbe\u6210\u7684\u548c\u89e3\u89e3\u51b3\u7387\u7ea6\u4e3a **70%**\uff0c\u7b7e\u7f72\u540e\u53ef\u5177\u6709**\u6cd5\u5f8b\u7ea6\u675f\u529b**\uff08[CASE \u8c03\u89e3\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/mediation\/)\uff09\u3002\u8c03\u89e3\u901a\u5e38\u6301\u7eed **\u4e24\u5c0f\u65f6**\uff1bCASE \u8054\u7cfb\u5404\u65b9\u540e\u5b89\u6392\u65e5\u671f\uff0c\u5e76\u7ea6\u63d0\u524d\u4e00\u5468\u53d1\u9001\u786e\u8ba4\u901a\u77e5\uff08[CASE \u8c03\u89e3\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/mediation\/)\uff09\u3002CASE \u8868\u793a\uff0c\u5176\u8c03\u89e3\u670d\u52a1\u662f**\u65b0\u52a0\u5761\u56fd\u9645\u8c03\u89e3\u534f\u4f1a**\u6ce8\u518c\u7684\u670d\u52a1\u63d0\u4f9b\u8005\uff08[CASE \u8c03\u89e3\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/mediation\/)\uff09\u3002\n\n## \u8d39\u7528\u3001\u9650\u5236\u548c\u5e38\u89c1\u8bef\u89e3\n\n\u8c03\u89e3\u8d39\u7528\u53d6\u51b3\u4e8e**\u7d22\u507f\u91d1\u989d\u533a\u95f4**\u4ee5\u53ca\u6d88\u8d39\u8005\u662f\u5426\u4e3a CASE \u4f1a\u5458\uff1b**\u623f\u5730\u4ea7**\u4e89\u8bae\u53e6\u6709\u6536\u8d39\u8868\uff08[CASE \u8c03\u89e3\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/mediation\/)\uff09\u3002\u5bf9\u4e8e\u975e\u623f\u5730\u4ea7\u4e8b\u9879\uff0c\u516c\u5e03\u7684**\u542b\u6d88\u8d39\u7a0e**\u6536\u8d39\u533a\u95f4\uff08\u81ea **2024 \u5e74\u4e00\u6708 1 \u65e5**\u8d77\u6d88\u8d39\u7a0e\u4e3a 9%\uff09\u6839\u636e\u7d22\u507f\u91d1\u989d\u4ece\u7ea6 **S$16.35\u2013S$354.25** \u4e0d\u7b49\uff1b\u83b7 **CaseTrust \u8ba4\u8bc1**\u548c\u672a\u83b7\u8ba4\u8bc1\u4f01\u4e1a\u9002\u7528\u4e0d\u540c\u680f\u76ee\uff08[CASE \u8c03\u89e3\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/mediation\/)\uff09\u3002CASE \u6307\u51fa\uff0c\u4f9d\u7167\u5176\u516c\u5e03\u7684\u6536\u8d39\u8868\uff0c**CaseTrust \u83b7\u8ba4\u8bc1\u4f01\u4e1a\u7684\u8c03\u89e3\u8d39\u7528\u7531 CaseTrust \u90e8\u95e8\u627f\u62c5**\u2014\u2014\u8fd9\u662f\u7ed9\u4e88\u83b7\u8ba4\u8bc1\u4f01\u4e1a\u7684\u8fd0\u8425\u8865\u8d34\uff0c\u5e76\u4e0d\u4ee3\u8868\u6bcf\u4e2a\u680f\u76ee\u4e2d\u7684\u6240\u6709\u6d88\u8d39\u8005\u8d39\u7528\u90fd\u83b7\u8c41\u514d\uff08[CASE \u8c03\u89e3\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/mediation\/)\uff09\u3002\n\n\u82e5\u5c06 **CaseTrust** \u63cf\u8ff0\u6210\u653f\u5e9c\u76d1\u7ba1\u673a\u6784\u3001\u8ba4\u4e3a**\u6240\u6709\u5546\u5bb6\u90fd\u5fc5\u987b\u83b7\u5f97\u8ba4\u8bc1**\u3001\u58f0\u79f0**\u6240\u6709\u884c\u4e1a\u90fd\u6709\u9884\u4ed8\u6b3e\u4fdd\u969c**\uff0c\u6216\u628a**\u5fc5\u987b\u53c2\u52a0\u8c03\u89e3**\u8bef\u8ba4\u4e3a\u6cd5\u9662\u547d\u4ee4\uff0c\u68c0\u7d22\u7ed3\u679c\u5c31\u4f1a\u5931\u51c6\u3002\u5b9e\u7528\u539f\u5219\u662f\uff1a\u5c06 CaseTrust \u89c6\u4e3a **CASE \u7684\u516c\u5e73\u4ea4\u6613\u6807\u5fd7\uff1b\u9884\u4ed8\u6b3e\u89c4\u5219\u56e0\u8ba1\u5212\u800c\u5f02\uff1b\u6d88\u8d39\u8005\u8981\u6c42 CASE \u8c03\u89e3\u65f6\uff0c\u83b7\u8ba4\u8bc1\u4f01\u4e1a\u6709\u5fc5\u987b\u53c2\u52a0\u8c03\u89e3\u7684\u4e49\u52a1**\uff1b\u4e89\u8bae\u672a\u89e3\u51b3\u65f6\uff0c\u6309\u60c5\u51b5\u901a\u8fc7 CASE \u7a0b\u5e8f\u3001\u5ba1\u88c1\u5904\u6216 CPFTA \u6c11\u4e8b\u9014\u5f84\u5347\u7ea7\u5904\u7406\uff08[\u6848\u4ef6\u4e0e\u4e89\u8bae\u89e3\u51b3](\/zh\/knowledge\/article\/sgkb.consumer.case-and-dispute-resolution)\uff09\u3002"}},"sources":[{"url":"https:\/\/www.case.org.sg\/casetrust\/","title":"CASE \u2014 CaseTrust"},{"url":"https:\/\/www.case.org.sg\/mediation\/","title":"CASE \u2014 Mediation"},{"url":"https:\/\/www.case.org.sg\/","title":"Consumers Association of Singapore \u2014 Home"}],"source_hash":"8c41b9efeacf19c0c403210eac79606a75b24a38ddb20fb98d7a090459d436a8","last_verified":"2026-10-14","source_revision":"bb640514b02f2f4cf4d1632a63d088edf4389b43","related_source_ids":[]},"links":[{"relation":"topics","target_id":"sgtopic.consumer"},{"relation":"topics","target_id":"sgtopic.consumer.case"},{"relation":"topics","target_id":"sgtopic.consumer.casetrust"},{"relation":"entities","target_id":"sg.organisation.casetrust"},{"relation":"entities","target_id":"sg.organisation.case"}],"checks":{"citations":"passed","translation":"passed"},"domain":"consumer","status":"verified","lineage":[{"chunk_id":"sgkb.consumer.casetrust-accreditation#overview","document_id":"sgkb.consumer.casetrust-accreditation","citation_urls":["https:\/\/www.case.org.sg\/casetrust\/"],"content_sha256":"df74b28792fda21470a1a1e64f07d420083aa1e1185da75916df8905719d3b36","document_sha256":"b2999dc183aea4c71790cee8e0bc38e838a499ff185647545874ba4f28f389ee","section_sources":[{"url":"https:\/\/www.case.org.sg\/casetrust\/","title":"CASE 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**Consumers Association of Singapore** (**CASE**). It marks businesses that CASE assesses as committed to **fair trading and transparency**, and it runs industry accreditation schemes some of which carry **prepayment protection** if an accredited firm stops operating ([CASE CaseTrust, accessed Oct 2026](https:\/\/www.case.org.sg\/casetrust\/)). CaseTrust has operated **since 1999** as CASE's de facto fair-trading standard for participating companies ([CASE CaseTrust, accessed Oct 2026](https:\/\/www.case.org.sg\/casetrust\/)). Accreditation is a **voluntary private scheme**, not a statutory licence from the Competition and Consumer Commission of Singapore; CPFTA remedies still depend on the underlying transaction ([consumer affairs overview](\/en\/knowledge\/article\/sgkb.consumer.consumer-affairs-overview)). This article explains what shoppers and businesses should expect; [case and dispute resolution](\/en\/knowledge\/article\/sgkb.consumer.case-and-dispute-resolution) covers the wider CASE complaint, membership, and mediation fee ladders.\n\n## What accreditation signals to consumers\n\nCaseTrust presents accreditation as a signal that a business has been **assessed by CASE** for reliable dealings with consumers, with a public directory of accredited companies for shoppers ([CASE CaseTrust, accessed Oct 2026](https:\/\/www.case.org.sg\/casetrust\/)). For businesses, CASE lists benefits such as consumer recognition, CASE educational seminars, use of CASE mediation facilities, and publicity through CaseTrust channels ([CASE CaseTrust, accessed Oct 2026](https:\/\/www.case.org.sg\/casetrust\/)). Those benefits describe the scheme's design; they do not mean every product is risk-free or that CASE guarantees commercial outcomes.\n\nShoppers should still read **contract terms**, check which **CaseTrust scheme** applies (travel, renovation, motor, and other sectors run different rules), and keep **receipts and correspondence**. Accreditation complements \u2014 but does not replace \u2014 the **Consumer Protection (Fair Trading) Act** unfair-practice framework and the **Lemon Law** goods remedies where those statutes apply ([pricing contracts and unfair practices](\/en\/knowledge\/article\/sgkb.consumer.pricing-contracts-and-unfair-practices), [consumer protection and lemon law](\/en\/knowledge\/article\/sgkb.consumer.consumer-protection-and-lemon-law)).\n\n## Prepayment protection on selected schemes\n\nCaseTrust advertises **prepayment protection** so customers may **claim back unused prepayment** after a **CaseTrust-accredited business ceases** under **selected schemes** ([CASE CaseTrust, accessed Oct 2026](https:\/\/www.case.org.sg\/casetrust\/)). That protection is **scheme-specific** and triggered by **cessation** of the accredited business, not by every dispute or change of mind. It is not the same as a bank chargeback, travel-insurance claim, or Small Claims Tribunals judgment.\n\nConsumers should confirm **which prepayment-protection rules** bind their purchase before paying large deposits, especially for renovation, travel, or other high-prepayment sectors where CaseTrust schemes are common. A firm displaying CaseTrust branding without valid accreditation should be reported through CASE channels; conversely, shopping only with accredited firms does not remove the need to verify licences (for example travel agents under the Travel Agents Act) where those statutes apply.\n\n## Mandatory mediation for accredited businesses\n\nCASE mediation is usually **invitational**: both sides may be invited after a deadlock, and mediation proceeds when parties agree ([CASE Mediation, accessed Oct 2026](https:\/\/www.case.org.sg\/mediation\/)). The exception CaseTrust shoppers need to know: **if a consumer with a dispute against a CaseTrust-accredited business requests mediation at the CASE Mediation Centre, the accredited business must attend** the session CASE arranges ([CASE Mediation, accessed Oct 2026](https:\/\/www.case.org.sg\/mediation\/)).\n\nMediation remains **facilitated negotiation**, not adjudication \u2014 mediators do not decide winners and losers, and CASE cites an approximate **70%** resolution rate for mediated settlements that can be **legally binding** when signed ([CASE Mediation, accessed Oct 2026](https:\/\/www.case.org.sg\/mediation\/)). Sessions are typically **two hours**; CASE schedules dates after contacting parties and sends confirmation about a week ahead ([CASE Mediation, accessed Oct 2026](https:\/\/www.case.org.sg\/mediation\/)). CASE states its mediation service is a **Singapore International Mediation Institute** registered service provider ([CASE Mediation, accessed Oct 2026](https:\/\/www.case.org.sg\/mediation\/)).\n\n## Fees, limits, and common mistakes\n\nMediation fees depend on **claim bands** and whether the consumer is a CASE member, with **separate schedules for real-estate** disputes ([CASE Mediation, accessed Oct 2026](https:\/\/www.case.org.sg\/mediation\/)). For non-real-estate matters, published **GST-inclusive** bands (9% GST from **1 January 2024**) range from about **S$16.35\u2013S$354.25** for claimants depending on claim size, with different columns for **CaseTrust businesses** versus non-accredited businesses ([CASE Mediation, accessed Oct 2026](https:\/\/www.case.org.sg\/mediation\/)). CASE notes that **mediation charges for CaseTrust-accredited businesses are borne by the CaseTrust Department** under its published schedule \u2014 a operational subsidy for accredited firms, not a waiver of all consumer costs in every column ([CASE Mediation, accessed Oct 2026](https:\/\/www.case.org.sg\/mediation\/)).\n\nRetrieval fails when **CaseTrust is described as a government regulator**, when **every merchant must be accredited**, when **prepayment protection is promised for all sectors**, or when **mandatory mediation is confused with a court order**. Practical rule: treat CaseTrust as **a CASE fair-trading badge with scheme-specific prepayment rules and a mandatory mediation duty for accredited businesses when the consumer requests CASE mediation**; escalate unresolved disputes through CASE processes, tribunals, or CPFTA civil routes as appropriate ([case and dispute resolution](\/en\/knowledge\/article\/sgkb.consumer.case-and-dispute-resolution))."},"zh":{"title":"CaseTrust \u8ba4\u8bc1","summary":"CaseTrust \u662f\u65b0\u52a0\u5761\u6d88\u8d39\u8005\u534f\u4f1a\uff08CASE\uff09\u8d1f\u8d23\u8ba4\u8bc1\u516c\u5e73\u4ea4\u6613\u4f01\u4e1a\u7684\u90e8\u95e8\uff1b\u83b7\u8ba4\u8bc1\u4f01\u4e1a\u5fc5\u987b\u5728\u6d88\u8d39\u8005\u63d0\u51fa\u8981\u6c42\u65f6\u53c2\u52a0 CASE \u8c03\u89e3\uff0c\u800c\u90e8\u5206\u6307\u5b9a\u8ba1\u5212\u5728\u83b7\u8ba4\u8bc1\u4f01\u4e1a\u505c\u6b62\u8425\u4e1a\u65f6\u63d0\u4f9b\u9884\u4ed8\u6b3e\u4fdd\u969c\uff0c\u4f46\u8ba4\u8bc1\u5e76\u975e\u653f\u5e9c\u6267\u7167\uff0c\u4e5f\u4e0d\u4fdd\u8bc1\u4e00\u5f8b\u9000\u6b3e\u3002","markdown":"# CaseTrust \u8ba4\u8bc1\n\n**CaseTrust** \u662f**\u65b0\u52a0\u5761\u6d88\u8d39\u8005\u534f\u4f1a**\uff08**CASE**\uff09\u8d1f\u8d23\u8ba4\u8bc1\u7684\u90e8\u95e8\u3002\u5b83\u6807\u793a\u7ecf CASE \u8bc4\u4f30\u3001\u81f4\u529b\u4e8e**\u516c\u5e73\u4ea4\u6613\u4e0e\u900f\u660e\u5ea6**\u7684\u4f01\u4e1a\uff0c\u5e76\u8fd0\u8425\u4e00\u4e9b\u9644\u5e26**\u9884\u4ed8\u6b3e\u4fdd\u969c**\u7684\u884c\u4e1a\u8ba4\u8bc1\u8ba1\u5212\uff1b\u82e5\u83b7\u8ba4\u8bc1\u4f01\u4e1a\u505c\u6b62\u8425\u4e1a\uff0c\u76f8\u5173\u8ba1\u5212\u53ef\u80fd\u63d0\u4f9b\u4fdd\u969c\uff08[CASE CaseTrust\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/casetrust\/)\uff09\u3002\u81ea **1999 \u5e74**\u4ee5\u6765\uff0cCaseTrust \u4e00\u76f4\u4f5c\u4e3a CASE \u9762\u5411\u53c2\u4e0e\u4f01\u4e1a\u7684\u4e8b\u5b9e\u516c\u5e73\u4ea4\u6613\u6807\u51c6\u8fd0\u4f5c\uff08[CASE CaseTrust\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/casetrust\/)\uff09\u3002\u8ba4\u8bc1\u662f**\u81ea\u613f\u7684\u79c1\u4eba\u8ba1\u5212**\uff0c\u5e76\u975e\u65b0\u52a0\u5761\u7ade\u4e89\u4e0e\u6d88\u8d39\u8005\u59d4\u5458\u4f1a\u9881\u53d1\u7684\u6cd5\u5b9a\u6267\u7167\uff1b\u300a\u6d88\u8d39\u8005\u4fdd\u62a4\uff08\u516c\u5e73\u4ea4\u6613\uff09\u6cd5\u300b\uff08CPFTA\uff09\u89c4\u5b9a\u7684\u6551\u6d4e\u4ecd\u53d6\u51b3\u4e8e\u76f8\u5173\u4ea4\u6613\uff08[\u6d88\u8d39\u8005\u4e8b\u52a1\u6982\u89c8](\/zh\/knowledge\/article\/sgkb.consumer.consumer-affairs-overview)\uff09\u3002\u672c\u6587\u8bf4\u660e\u6d88\u8d39\u8005\u548c\u4f01\u4e1a\u5e94\u6709\u600e\u6837\u7684\u9884\u671f\uff1b[\u6848\u4ef6\u4e0e\u4e89\u8bae\u89e3\u51b3](\/zh\/knowledge\/article\/sgkb.consumer.case-and-dispute-resolution)\u4ecb\u7ecd CASE \u6295\u8bc9\u3001\u4f1a\u5458\u8d44\u683c\u548c\u8c03\u89e3\u8d39\u7528\u9636\u68af\u7684\u66f4\u591a\u4fe1\u606f\u3002\n\n## \u8ba4\u8bc1\u5411\u6d88\u8d39\u8005\u4f20\u8fbe\u7684\u4fe1\u606f\n\nCaseTrust \u5c06\u8ba4\u8bc1\u4f5c\u4e3a\u4e00\u79cd\u4fe1\u53f7\uff0c\u8868\u660e\u4f01\u4e1a\u5df2\u7531 CASE **\u8bc4\u4f30**\uff0c\u4ee5\u786e\u8ba4\u5176\u4e0e\u6d88\u8d39\u8005\u4ea4\u6613\u53ef\u9760\uff1b\u6d88\u8d39\u8005\u53ef\u67e5\u8be2\u83b7\u8ba4\u8bc1\u4f01\u4e1a\u7684\u516c\u5f00\u540d\u5f55\uff08[CASE CaseTrust\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/casetrust\/)\uff09\u3002\u5bf9\u4e8e\u4f01\u4e1a\uff0cCASE \u5217\u51fa\u7684\u76ca\u5904\u5305\u62ec\u6d88\u8d39\u8005\u8ba4\u53ef\u3001\u53c2\u52a0 CASE \u6559\u80b2\u8bb2\u5ea7\u3001\u4f7f\u7528 CASE \u8c03\u89e3\u8bbe\u65bd\uff0c\u4ee5\u53ca\u901a\u8fc7 CaseTrust \u6e20\u9053\u83b7\u5f97\u5ba3\u4f20\uff08[CASE CaseTrust\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/casetrust\/)\uff09\u3002\u8fd9\u4e9b\u76ca\u5904\u63cf\u8ff0\u7684\u662f\u8ba1\u5212\u7684\u8bbe\u8ba1\uff0c\u5e76\u4e0d\u610f\u5473\u7740\u6bcf\u4ef6\u4ea7\u54c1\u90fd\u6ca1\u6709\u98ce\u9669\uff0c\u4e5f\u4e0d\u4ee3\u8868 CASE \u4fdd\u8bc1\u5546\u4e1a\u7ed3\u679c\u3002\n\n\u6d88\u8d39\u8005\u4ecd\u5e94\u9605\u8bfb**\u5408\u540c\u6761\u6b3e**\uff0c\u786e\u8ba4\u9002\u7528\u7684\u662f\u54ea\u9879 **CaseTrust \u8ba1\u5212**\uff08\u65c5\u6e38\u3001\u88c5\u4fee\u3001\u6c7d\u8f66\u53ca\u5176\u4ed6\u884c\u4e1a\u9002\u7528\u4e0d\u540c\u89c4\u5219\uff09\uff0c\u5e76\u4fdd\u7559**\u6536\u636e\u548c\u5f80\u6765\u8bb0\u5f55**\u3002\u5728\u9002\u7528\u6cd5\u5f8b\u7684\u60c5\u51b5\u4e0b\uff0c\u8ba4\u8bc1\u662f\u5bf9\u300a\u6d88\u8d39\u8005\u4fdd\u62a4\uff08\u516c\u5e73\u4ea4\u6613\uff09\u6cd5\u300b\u4e0d\u516c\u5e73\u884c\u4e3a\u6846\u67b6\u548c\u300a\u67e0\u6aac\u6cd5\u300b\u5546\u54c1\u6551\u6d4e\u7684\u8865\u5145\uff0c\u4f46\u4e0d\u80fd\u53d6\u4ee3\u5b83\u4eec\uff08[\u5b9a\u4ef7\u3001\u5408\u540c\u548c\u4e0d\u516c\u5e73\u884c\u4e3a](\/zh\/knowledge\/article\/sgkb.consumer.pricing-contracts-and-unfair-practices)\uff0c[\u6d88\u8d39\u8005\u4fdd\u62a4\u548c\u67e0\u6aac\u6cd5](\/zh\/knowledge\/article\/sgkb.consumer.consumer-protection-and-lemon-law)\uff09\u3002\n\n## \u6307\u5b9a\u8ba1\u5212\u7684\u9884\u4ed8\u6b3e\u4fdd\u969c\n\nCaseTrust \u5ba3\u4f20\u79f0\uff0c\u5728**\u6307\u5b9a\u8ba1\u5212**\u4e0b\uff0c\u82e5 **CaseTrust \u83b7\u8ba4\u8bc1\u4f01\u4e1a\u505c\u6b62\u8425\u4e1a**\uff0c\u987e\u5ba2\u53ef\u7533\u8bf7**\u9000\u56de\u672a\u4f7f\u7528\u7684\u9884\u4ed8\u6b3e**\uff08[CASE CaseTrust\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/casetrust\/)\uff09\u3002\u8be5\u4fdd\u969c**\u56e0\u8ba1\u5212\u800c\u5f02**\uff0c\u5e76\u4ee5\u83b7\u8ba4\u8bc1\u4f01\u4e1a**\u505c\u6b62\u8425\u4e1a**\u4e3a\u89e6\u53d1\u6761\u4ef6\uff0c\u4e0d\u9002\u7528\u4e8e\u6bcf\u4e00\u8d77\u4e89\u8bae\u6216\u6539\u53d8\u4e3b\u610f\u7684\u60c5\u51b5\u3002\u5b83\u4e0d\u540c\u4e8e\u94f6\u884c\u62d2\u4ed8\u3001\u65c5\u6e38\u4fdd\u9669\u7d22\u8d54\u6216\u5c0f\u989d\u7d22\u507f\u6cd5\u5ead\u5224\u51b3\u3002\n\n\u6d88\u8d39\u8005\u5728\u652f\u4ed8\u5927\u989d\u8ba2\u91d1\u524d\uff0c\u5e94\u786e\u8ba4\u8d2d\u4e70\u9002\u7528\u7684**\u9884\u4ed8\u6b3e\u4fdd\u969c\u89c4\u5219**\uff0c\u7279\u522b\u662f\u5728\u88c5\u4fee\u3001\u65c5\u6e38\u6216\u5176\u4ed6\u5e38\u89c1 CaseTrust \u8ba1\u5212\u3001\u4e14\u9700\u8981\u5927\u91cf\u9884\u4ed8\u6b3e\u7684\u884c\u4e1a\u3002\u82e5\u4f01\u4e1a\u5c55\u793a CaseTrust \u6807\u5fd7\u5374\u6ca1\u6709\u6709\u6548\u8ba4\u8bc1\uff0c\u5e94\u901a\u8fc7 CASE \u6e20\u9053\u4e3e\u62a5\uff1b\u53cd\u8fc7\u6765\u8bf4\uff0c\u53ea\u5411\u83b7\u8ba4\u8bc1\u4f01\u4e1a\u8d2d\u7269\uff0c\u4e5f\u4e0d\u4ee3\u8868\u65e0\u987b\u5728\u76f8\u5173\u6cd5\u89c4\u9002\u7528\u65f6\u6838\u5b9e\u6267\u7167\uff08\u4f8b\u5982\u300a\u65c5\u884c\u793e\u6cd5\u300b\u89c4\u5b9a\u7684\u65c5\u884c\u793e\u6267\u7167\uff09\u3002\n\n## \u83b7\u8ba4\u8bc1\u4f01\u4e1a\u5fc5\u987b\u53c2\u52a0\u8c03\u89e3\n\nCASE \u8c03\u89e3\u901a\u5e38\u662f**\u9080\u8bf7\u6027\u8d28**\uff1a\u53cc\u65b9\u5728\u50f5\u5c40\u540e\u53ef\u80fd\u83b7\u9080\u53c2\u52a0\uff0c\u53cc\u65b9\u540c\u610f\u540e\u624d\u4f1a\u8fdb\u884c\u8c03\u89e3\uff08[CASE \u8c03\u89e3\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/mediation\/)\uff09\u3002CaseTrust \u6d88\u8d39\u8005\u9700\u8981\u77e5\u9053\u7684\u4f8b\u5916\u662f\uff1a**\u6d88\u8d39\u8005\u4e0e CaseTrust \u83b7\u8ba4\u8bc1\u4f01\u4e1a\u53d1\u751f\u4e89\u8bae\uff0c\u5e76\u5411 CASE \u8c03\u89e3\u4e2d\u5fc3\u63d0\u51fa\u8c03\u89e3\u8bf7\u6c42\u65f6\uff0c\u83b7\u8ba4\u8bc1\u4f01\u4e1a\u5fc5\u987b\u51fa\u5e2d** CASE \u5b89\u6392\u7684\u8c03\u89e3\uff08[CASE \u8c03\u89e3\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/mediation\/)\uff09\u3002\n\n\u8c03\u89e3\u4ecd\u5c5e\u4e8e**\u534f\u52a9\u5f0f\u534f\u5546**\uff0c\u800c\u975e\u88c1\u51b3\u2014\u2014\u8c03\u89e3\u5458\u4e0d\u4f1a\u5224\u5b9a\u8c01\u80dc\u8c01\u8d1f\uff1bCASE \u79f0\uff0c\u7ecf\u8c03\u89e3\u8fbe\u6210\u7684\u548c\u89e3\u89e3\u51b3\u7387\u7ea6\u4e3a **70%**\uff0c\u7b7e\u7f72\u540e\u53ef\u5177\u6709**\u6cd5\u5f8b\u7ea6\u675f\u529b**\uff08[CASE \u8c03\u89e3\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/mediation\/)\uff09\u3002\u8c03\u89e3\u901a\u5e38\u6301\u7eed **\u4e24\u5c0f\u65f6**\uff1bCASE \u8054\u7cfb\u5404\u65b9\u540e\u5b89\u6392\u65e5\u671f\uff0c\u5e76\u7ea6\u63d0\u524d\u4e00\u5468\u53d1\u9001\u786e\u8ba4\u901a\u77e5\uff08[CASE \u8c03\u89e3\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/mediation\/)\uff09\u3002CASE \u8868\u793a\uff0c\u5176\u8c03\u89e3\u670d\u52a1\u662f**\u65b0\u52a0\u5761\u56fd\u9645\u8c03\u89e3\u534f\u4f1a**\u6ce8\u518c\u7684\u670d\u52a1\u63d0\u4f9b\u8005\uff08[CASE \u8c03\u89e3\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/mediation\/)\uff09\u3002\n\n## \u8d39\u7528\u3001\u9650\u5236\u548c\u5e38\u89c1\u8bef\u89e3\n\n\u8c03\u89e3\u8d39\u7528\u53d6\u51b3\u4e8e**\u7d22\u507f\u91d1\u989d\u533a\u95f4**\u4ee5\u53ca\u6d88\u8d39\u8005\u662f\u5426\u4e3a CASE \u4f1a\u5458\uff1b**\u623f\u5730\u4ea7**\u4e89\u8bae\u53e6\u6709\u6536\u8d39\u8868\uff08[CASE \u8c03\u89e3\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/mediation\/)\uff09\u3002\u5bf9\u4e8e\u975e\u623f\u5730\u4ea7\u4e8b\u9879\uff0c\u516c\u5e03\u7684**\u542b\u6d88\u8d39\u7a0e**\u6536\u8d39\u533a\u95f4\uff08\u81ea **2024 \u5e74\u4e00\u6708 1 \u65e5**\u8d77\u6d88\u8d39\u7a0e\u4e3a 9%\uff09\u6839\u636e\u7d22\u507f\u91d1\u989d\u4ece\u7ea6 **S$16.35\u2013S$354.25** \u4e0d\u7b49\uff1b\u83b7 **CaseTrust \u8ba4\u8bc1**\u548c\u672a\u83b7\u8ba4\u8bc1\u4f01\u4e1a\u9002\u7528\u4e0d\u540c\u680f\u76ee\uff08[CASE \u8c03\u89e3\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/mediation\/)\uff09\u3002CASE \u6307\u51fa\uff0c\u4f9d\u7167\u5176\u516c\u5e03\u7684\u6536\u8d39\u8868\uff0c**CaseTrust \u83b7\u8ba4\u8bc1\u4f01\u4e1a\u7684\u8c03\u89e3\u8d39\u7528\u7531 CaseTrust \u90e8\u95e8\u627f\u62c5**\u2014\u2014\u8fd9\u662f\u7ed9\u4e88\u83b7\u8ba4\u8bc1\u4f01\u4e1a\u7684\u8fd0\u8425\u8865\u8d34\uff0c\u5e76\u4e0d\u4ee3\u8868\u6bcf\u4e2a\u680f\u76ee\u4e2d\u7684\u6240\u6709\u6d88\u8d39\u8005\u8d39\u7528\u90fd\u83b7\u8c41\u514d\uff08[CASE \u8c03\u89e3\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/mediation\/)\uff09\u3002\n\n\u82e5\u5c06 **CaseTrust** \u63cf\u8ff0\u6210\u653f\u5e9c\u76d1\u7ba1\u673a\u6784\u3001\u8ba4\u4e3a**\u6240\u6709\u5546\u5bb6\u90fd\u5fc5\u987b\u83b7\u5f97\u8ba4\u8bc1**\u3001\u58f0\u79f0**\u6240\u6709\u884c\u4e1a\u90fd\u6709\u9884\u4ed8\u6b3e\u4fdd\u969c**\uff0c\u6216\u628a**\u5fc5\u987b\u53c2\u52a0\u8c03\u89e3**\u8bef\u8ba4\u4e3a\u6cd5\u9662\u547d\u4ee4\uff0c\u68c0\u7d22\u7ed3\u679c\u5c31\u4f1a\u5931\u51c6\u3002\u5b9e\u7528\u539f\u5219\u662f\uff1a\u5c06 CaseTrust \u89c6\u4e3a **CASE \u7684\u516c\u5e73\u4ea4\u6613\u6807\u5fd7\uff1b\u9884\u4ed8\u6b3e\u89c4\u5219\u56e0\u8ba1\u5212\u800c\u5f02\uff1b\u6d88\u8d39\u8005\u8981\u6c42 CASE \u8c03\u89e3\u65f6\uff0c\u83b7\u8ba4\u8bc1\u4f01\u4e1a\u6709\u5fc5\u987b\u53c2\u52a0\u8c03\u89e3\u7684\u4e49\u52a1**\uff1b\u4e89\u8bae\u672a\u89e3\u51b3\u65f6\uff0c\u6309\u60c5\u51b5\u901a\u8fc7 CASE \u7a0b\u5e8f\u3001\u5ba1\u88c1\u5904\u6216 CPFTA \u6c11\u4e8b\u9014\u5f84\u5347\u7ea7\u5904\u7406\uff08[\u6848\u4ef6\u4e0e\u4e89\u8bae\u89e3\u51b3](\/zh\/knowledge\/article\/sgkb.consumer.case-and-dispute-resolution)\uff09\u3002"}},"title_en":"CaseTrust Accreditation","title_zh":"CaseTrust \u8ba4\u8bc1","source_id":"sgkb.consumer.casetrust-accreditation","input_hash":"8c41b9efeacf19c0c403210eac79606a75b24a38ddb20fb98d7a090459d436a8","summary_en":"CaseTrust is CASE's accreditation arm for fair-trading businesses; accredited firms must attend CASE mediation when a consumer requests it, and selected schemes include prepayment protection if an accredited business ceases trading, but accreditation is not a government licence or universal refund guarantee.","summary_zh":"CaseTrust \u662f\u65b0\u52a0\u5761\u6d88\u8d39\u8005\u534f\u4f1a\uff08CASE\uff09\u8d1f\u8d23\u8ba4\u8bc1\u516c\u5e73\u4ea4\u6613\u4f01\u4e1a\u7684\u90e8\u95e8\uff1b\u83b7\u8ba4\u8bc1\u4f01\u4e1a\u5fc5\u987b\u5728\u6d88\u8d39\u8005\u63d0\u51fa\u8981\u6c42\u65f6\u53c2\u52a0 CASE \u8c03\u89e3\uff0c\u800c\u90e8\u5206\u6307\u5b9a\u8ba1\u5212\u5728\u83b7\u8ba4\u8bc1\u4f01\u4e1a\u505c\u6b62\u8425\u4e1a\u65f6\u63d0\u4f9b\u9884\u4ed8\u6b3e\u4fdd\u969c\uff0c\u4f46\u8ba4\u8bc1\u5e76\u975e\u653f\u5e9c\u6267\u7167\uff0c\u4e5f\u4e0d\u4fdd\u8bc1\u4e00\u5f8b\u9000\u6b3e\u3002","bundle_sha256":"a40766305abc16909d8c0ebc8231c31596ff8547264a43ae958159f718ddfa5e","evidence_paths":["source\/consumer\/casetrust-accreditation.md","artefacts\/retrieval-chunks.jsonl","artefacts\/document-classification.jsonl"],"expected_version":0},"search_text":"CaseTrust Accreditation\nCaseTrust \u8ba4\u8bc1\nCaseTrust is CASE's accreditation arm for fair-trading businesses; accredited firms must attend CASE mediation when a consumer requests it, and selected schemes include prepayment protection if an accredited business ceases trading, but accreditation is not a government licence or universal refund guarantee.\nCaseTrust \u662f\u65b0\u52a0\u5761\u6d88\u8d39\u8005\u534f\u4f1a\uff08CASE\uff09\u8d1f\u8d23\u8ba4\u8bc1\u516c\u5e73\u4ea4\u6613\u4f01\u4e1a\u7684\u90e8\u95e8\uff1b\u83b7\u8ba4\u8bc1\u4f01\u4e1a\u5fc5\u987b\u5728\u6d88\u8d39\u8005\u63d0\u51fa\u8981\u6c42\u65f6\u53c2\u52a0 CASE \u8c03\u89e3\uff0c\u800c\u90e8\u5206\u6307\u5b9a\u8ba1\u5212\u5728\u83b7\u8ba4\u8bc1\u4f01\u4e1a\u505c\u6b62\u8425\u4e1a\u65f6\u63d0\u4f9b\u9884\u4ed8\u6b3e\u4fdd\u969c\uff0c\u4f46\u8ba4\u8bc1\u5e76\u975e\u653f\u5e9c\u6267\u7167\uff0c\u4e5f\u4e0d\u4fdd\u8bc1\u4e00\u5f8b\u9000\u6b3e\u3002\n{\"aliases\":[\"CaseTrust\",\"CASE accreditation\",\"prepayment protection Singapore\"],\"classification_confidence\":\"medium\",\"classification_source\":\"domain-default\",\"document_id\":\"sgkb.consumer.casetrust-accreditation\",\"document_sha256\":\"b2999dc183aea4c71790cee8e0bc38e838a499ff185647545874ba4f28f389ee\",\"document_type\":\"article\",\"domain\":\"consumer\",\"entities\":[\"sg.organisation.casetrust\",\"sg.organisation.case\"],\"facets\":[\"institution\",\"law\",\"policy\",\"procedure\",\"resident-life\"],\"geographic_scope\":[\"national\"],\"jurisdiction\":\"SG\",\"language\":\"en\",\"last_verified\":\"2026-10-14\",\"path\":\"consumer\\\/casetrust-accreditation.md\",\"related\":[],\"sources\":[{\"accessed\":\"2026-10-14\",\"title\":\"CASE \u2014 CaseTrust\",\"url\":\"https:\\\/\\\/www.case.org.sg\\\/casetrust\\\/\"},{\"accessed\":\"2026-10-14\",\"title\":\"CASE \u2014 Mediation\",\"url\":\"https:\\\/\\\/www.case.org.sg\\\/mediation\\\/\"},{\"accessed\":\"2026-10-14\",\"title\":\"Consumers Association of Singapore \u2014 Home\",\"url\":\"https:\\\/\\\/www.case.org.sg\\\/\"}],\"status\":\"verified\",\"summary\":\"CaseTrust is CASE's accreditation arm for fair-trading businesses; accredited firms must attend CASE mediation when a consumer requests it, and selected schemes include prepayment protection if an accredited business ceases trading, but accreditation is not a government licence or universal refund guarantee.\",\"tags\":[\"agency\",\"regulation\",\"how-to\",\"policy\"],\"temporal_scope\":\"current\",\"title\":\"CaseTrust Accreditation\",\"topics\":[\"sgtopic.consumer\",\"sgtopic.consumer.case\",\"sgtopic.consumer.casetrust\"],\"volatility\":\"slow\"}\n# CaseTrust Accreditation\n\n**CaseTrust** is the accreditation arm of the **Consumers Association of Singapore** (**CASE**). It marks businesses that CASE assesses as committed to **fair trading and transparency**, and it runs industry accreditation schemes some of which carry **prepayment protection** if an accredited firm stops operating ([CASE CaseTrust, accessed Oct 2026](https:\/\/www.case.org.sg\/casetrust\/)). CaseTrust has operated **since 1999** as CASE's de facto fair-trading standard for participating companies ([CASE CaseTrust, accessed Oct 2026](https:\/\/www.case.org.sg\/casetrust\/)). Accreditation is a **voluntary private scheme**, not a statutory licence from the Competition and Consumer Commission of Singapore; CPFTA remedies still depend on the underlying transaction ([consumer affairs overview](\/en\/knowledge\/article\/sgkb.consumer.consumer-affairs-overview)). This article explains what shoppers and businesses should expect; [case and dispute resolution](\/en\/knowledge\/article\/sgkb.consumer.case-and-dispute-resolution) covers the wider CASE complaint, membership, and mediation fee ladders.\n\n## What accreditation signals to consumers\n\nCaseTrust presents accreditation as a signal that a business has been **assessed by CASE** for reliable dealings with consumers, with a public directory of accredited companies for shoppers ([CASE CaseTrust, accessed Oct 2026](https:\/\/www.case.org.sg\/casetrust\/)). For businesses, CASE lists benefits such as consumer recognition, CASE educational seminars, use of CASE mediation facilities, and publicity through CaseTrust channels ([CASE CaseTrust, accessed Oct 2026](https:\/\/www.case.org.sg\/casetrust\/)). Those benefits describe the scheme's design; they do not mean every product is risk-free or that CASE guarantees commercial outcomes.\n\nShoppers should still read **contract terms**, check which **CaseTrust scheme** applies (travel, renovation, motor, and other sectors run different rules), and keep **receipts and correspondence**. Accreditation complements \u2014 but does not replace \u2014 the **Consumer Protection (Fair Trading) Act** unfair-practice framework and the **Lemon Law** goods remedies where those statutes apply ([pricing contracts and unfair practices](\/en\/knowledge\/article\/sgkb.consumer.pricing-contracts-and-unfair-practices), [consumer protection and lemon law](\/en\/knowledge\/article\/sgkb.consumer.consumer-protection-and-lemon-law)).\n\n## Prepayment protection on selected schemes\n\nCaseTrust advertises **prepayment protection** so customers may **claim back unused prepayment** after a **CaseTrust-accredited business ceases** under **selected schemes** ([CASE CaseTrust, accessed Oct 2026](https:\/\/www.case.org.sg\/casetrust\/)). That protection is **scheme-specific** and triggered by **cessation** of the accredited business, not by every dispute or change of mind. It is not the same as a bank chargeback, travel-insurance claim, or Small Claims Tribunals judgment.\n\nConsumers should confirm **which prepayment-protection rules** bind their purchase before paying large deposits, especially for renovation, travel, or other high-prepayment sectors where CaseTrust schemes are common. A firm displaying CaseTrust branding without valid accreditation should be reported through CASE channels; conversely, shopping only with accredited firms does not remove the need to verify licences (for example travel agents under the Travel Agents Act) where those statutes apply.\n\n## Mandatory mediation for accredited businesses\n\nCASE mediation is usually **invitational**: both sides may be invited after a deadlock, and mediation proceeds when parties agree ([CASE Mediation, accessed Oct 2026](https:\/\/www.case.org.sg\/mediation\/)). The exception CaseTrust shoppers need to know: **if a consumer with a dispute against a CaseTrust-accredited business requests mediation at the CASE Mediation Centre, the accredited business must attend** the session CASE arranges ([CASE Mediation, accessed Oct 2026](https:\/\/www.case.org.sg\/mediation\/)).\n\nMediation remains **facilitated negotiation**, not adjudication \u2014 mediators do not decide winners and losers, and CASE cites an approximate **70%** resolution rate for mediated settlements that can be **legally binding** when signed ([CASE Mediation, accessed Oct 2026](https:\/\/www.case.org.sg\/mediation\/)). Sessions are typically **two hours**; CASE schedules dates after contacting parties and sends confirmation about a week ahead ([CASE Mediation, accessed Oct 2026](https:\/\/www.case.org.sg\/mediation\/)). CASE states its mediation service is a **Singapore International Mediation Institute** registered service provider ([CASE Mediation, accessed Oct 2026](https:\/\/www.case.org.sg\/mediation\/)).\n\n## Fees, limits, and common mistakes\n\nMediation fees depend on **claim bands** and whether the consumer is a CASE member, with **separate schedules for real-estate** disputes ([CASE Mediation, accessed Oct 2026](https:\/\/www.case.org.sg\/mediation\/)). For non-real-estate matters, published **GST-inclusive** bands (9% GST from **1 January 2024**) range from about **S$16.35\u2013S$354.25** for claimants depending on claim size, with different columns for **CaseTrust businesses** versus non-accredited businesses ([CASE Mediation, accessed Oct 2026](https:\/\/www.case.org.sg\/mediation\/)). CASE notes that **mediation charges for CaseTrust-accredited businesses are borne by the CaseTrust Department** under its published schedule \u2014 a operational subsidy for accredited firms, not a waiver of all consumer costs in every column ([CASE Mediation, accessed Oct 2026](https:\/\/www.case.org.sg\/mediation\/)).\n\nRetrieval fails when **CaseTrust is described as a government regulator**, when **every merchant must be accredited**, when **prepayment protection is promised for all sectors**, or when **mandatory mediation is confused with a court order**. Practical rule: treat CaseTrust as **a CASE fair-trading badge with scheme-specific prepayment rules and a mandatory mediation duty for accredited businesses when the consumer requests CASE mediation**; escalate unresolved disputes through CASE processes, tribunals, or CPFTA civil routes as appropriate ([case and dispute resolution](\/en\/knowledge\/article\/sgkb.consumer.case-and-dispute-resolution)).\n# CaseTrust \u8ba4\u8bc1\n\n**CaseTrust** \u662f**\u65b0\u52a0\u5761\u6d88\u8d39\u8005\u534f\u4f1a**\uff08**CASE**\uff09\u8d1f\u8d23\u8ba4\u8bc1\u7684\u90e8\u95e8\u3002\u5b83\u6807\u793a\u7ecf CASE \u8bc4\u4f30\u3001\u81f4\u529b\u4e8e**\u516c\u5e73\u4ea4\u6613\u4e0e\u900f\u660e\u5ea6**\u7684\u4f01\u4e1a\uff0c\u5e76\u8fd0\u8425\u4e00\u4e9b\u9644\u5e26**\u9884\u4ed8\u6b3e\u4fdd\u969c**\u7684\u884c\u4e1a\u8ba4\u8bc1\u8ba1\u5212\uff1b\u82e5\u83b7\u8ba4\u8bc1\u4f01\u4e1a\u505c\u6b62\u8425\u4e1a\uff0c\u76f8\u5173\u8ba1\u5212\u53ef\u80fd\u63d0\u4f9b\u4fdd\u969c\uff08[CASE CaseTrust\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/casetrust\/)\uff09\u3002\u81ea **1999 \u5e74**\u4ee5\u6765\uff0cCaseTrust \u4e00\u76f4\u4f5c\u4e3a CASE \u9762\u5411\u53c2\u4e0e\u4f01\u4e1a\u7684\u4e8b\u5b9e\u516c\u5e73\u4ea4\u6613\u6807\u51c6\u8fd0\u4f5c\uff08[CASE CaseTrust\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/casetrust\/)\uff09\u3002\u8ba4\u8bc1\u662f**\u81ea\u613f\u7684\u79c1\u4eba\u8ba1\u5212**\uff0c\u5e76\u975e\u65b0\u52a0\u5761\u7ade\u4e89\u4e0e\u6d88\u8d39\u8005\u59d4\u5458\u4f1a\u9881\u53d1\u7684\u6cd5\u5b9a\u6267\u7167\uff1b\u300a\u6d88\u8d39\u8005\u4fdd\u62a4\uff08\u516c\u5e73\u4ea4\u6613\uff09\u6cd5\u300b\uff08CPFTA\uff09\u89c4\u5b9a\u7684\u6551\u6d4e\u4ecd\u53d6\u51b3\u4e8e\u76f8\u5173\u4ea4\u6613\uff08[\u6d88\u8d39\u8005\u4e8b\u52a1\u6982\u89c8](\/zh\/knowledge\/article\/sgkb.consumer.consumer-affairs-overview)\uff09\u3002\u672c\u6587\u8bf4\u660e\u6d88\u8d39\u8005\u548c\u4f01\u4e1a\u5e94\u6709\u600e\u6837\u7684\u9884\u671f\uff1b[\u6848\u4ef6\u4e0e\u4e89\u8bae\u89e3\u51b3](\/zh\/knowledge\/article\/sgkb.consumer.case-and-dispute-resolution)\u4ecb\u7ecd CASE \u6295\u8bc9\u3001\u4f1a\u5458\u8d44\u683c\u548c\u8c03\u89e3\u8d39\u7528\u9636\u68af\u7684\u66f4\u591a\u4fe1\u606f\u3002\n\n## \u8ba4\u8bc1\u5411\u6d88\u8d39\u8005\u4f20\u8fbe\u7684\u4fe1\u606f\n\nCaseTrust \u5c06\u8ba4\u8bc1\u4f5c\u4e3a\u4e00\u79cd\u4fe1\u53f7\uff0c\u8868\u660e\u4f01\u4e1a\u5df2\u7531 CASE **\u8bc4\u4f30**\uff0c\u4ee5\u786e\u8ba4\u5176\u4e0e\u6d88\u8d39\u8005\u4ea4\u6613\u53ef\u9760\uff1b\u6d88\u8d39\u8005\u53ef\u67e5\u8be2\u83b7\u8ba4\u8bc1\u4f01\u4e1a\u7684\u516c\u5f00\u540d\u5f55\uff08[CASE CaseTrust\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/casetrust\/)\uff09\u3002\u5bf9\u4e8e\u4f01\u4e1a\uff0cCASE \u5217\u51fa\u7684\u76ca\u5904\u5305\u62ec\u6d88\u8d39\u8005\u8ba4\u53ef\u3001\u53c2\u52a0 CASE \u6559\u80b2\u8bb2\u5ea7\u3001\u4f7f\u7528 CASE \u8c03\u89e3\u8bbe\u65bd\uff0c\u4ee5\u53ca\u901a\u8fc7 CaseTrust \u6e20\u9053\u83b7\u5f97\u5ba3\u4f20\uff08[CASE CaseTrust\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/casetrust\/)\uff09\u3002\u8fd9\u4e9b\u76ca\u5904\u63cf\u8ff0\u7684\u662f\u8ba1\u5212\u7684\u8bbe\u8ba1\uff0c\u5e76\u4e0d\u610f\u5473\u7740\u6bcf\u4ef6\u4ea7\u54c1\u90fd\u6ca1\u6709\u98ce\u9669\uff0c\u4e5f\u4e0d\u4ee3\u8868 CASE \u4fdd\u8bc1\u5546\u4e1a\u7ed3\u679c\u3002\n\n\u6d88\u8d39\u8005\u4ecd\u5e94\u9605\u8bfb**\u5408\u540c\u6761\u6b3e**\uff0c\u786e\u8ba4\u9002\u7528\u7684\u662f\u54ea\u9879 **CaseTrust \u8ba1\u5212**\uff08\u65c5\u6e38\u3001\u88c5\u4fee\u3001\u6c7d\u8f66\u53ca\u5176\u4ed6\u884c\u4e1a\u9002\u7528\u4e0d\u540c\u89c4\u5219\uff09\uff0c\u5e76\u4fdd\u7559**\u6536\u636e\u548c\u5f80\u6765\u8bb0\u5f55**\u3002\u5728\u9002\u7528\u6cd5\u5f8b\u7684\u60c5\u51b5\u4e0b\uff0c\u8ba4\u8bc1\u662f\u5bf9\u300a\u6d88\u8d39\u8005\u4fdd\u62a4\uff08\u516c\u5e73\u4ea4\u6613\uff09\u6cd5\u300b\u4e0d\u516c\u5e73\u884c\u4e3a\u6846\u67b6\u548c\u300a\u67e0\u6aac\u6cd5\u300b\u5546\u54c1\u6551\u6d4e\u7684\u8865\u5145\uff0c\u4f46\u4e0d\u80fd\u53d6\u4ee3\u5b83\u4eec\uff08[\u5b9a\u4ef7\u3001\u5408\u540c\u548c\u4e0d\u516c\u5e73\u884c\u4e3a](\/zh\/knowledge\/article\/sgkb.consumer.pricing-contracts-and-unfair-practices)\uff0c[\u6d88\u8d39\u8005\u4fdd\u62a4\u548c\u67e0\u6aac\u6cd5](\/zh\/knowledge\/article\/sgkb.consumer.consumer-protection-and-lemon-law)\uff09\u3002\n\n## \u6307\u5b9a\u8ba1\u5212\u7684\u9884\u4ed8\u6b3e\u4fdd\u969c\n\nCaseTrust \u5ba3\u4f20\u79f0\uff0c\u5728**\u6307\u5b9a\u8ba1\u5212**\u4e0b\uff0c\u82e5 **CaseTrust \u83b7\u8ba4\u8bc1\u4f01\u4e1a\u505c\u6b62\u8425\u4e1a**\uff0c\u987e\u5ba2\u53ef\u7533\u8bf7**\u9000\u56de\u672a\u4f7f\u7528\u7684\u9884\u4ed8\u6b3e**\uff08[CASE CaseTrust\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/casetrust\/)\uff09\u3002\u8be5\u4fdd\u969c**\u56e0\u8ba1\u5212\u800c\u5f02**\uff0c\u5e76\u4ee5\u83b7\u8ba4\u8bc1\u4f01\u4e1a**\u505c\u6b62\u8425\u4e1a**\u4e3a\u89e6\u53d1\u6761\u4ef6\uff0c\u4e0d\u9002\u7528\u4e8e\u6bcf\u4e00\u8d77\u4e89\u8bae\u6216\u6539\u53d8\u4e3b\u610f\u7684\u60c5\u51b5\u3002\u5b83\u4e0d\u540c\u4e8e\u94f6\u884c\u62d2\u4ed8\u3001\u65c5\u6e38\u4fdd\u9669\u7d22\u8d54\u6216\u5c0f\u989d\u7d22\u507f\u6cd5\u5ead\u5224\u51b3\u3002\n\n\u6d88\u8d39\u8005\u5728\u652f\u4ed8\u5927\u989d\u8ba2\u91d1\u524d\uff0c\u5e94\u786e\u8ba4\u8d2d\u4e70\u9002\u7528\u7684**\u9884\u4ed8\u6b3e\u4fdd\u969c\u89c4\u5219**\uff0c\u7279\u522b\u662f\u5728\u88c5\u4fee\u3001\u65c5\u6e38\u6216\u5176\u4ed6\u5e38\u89c1 CaseTrust \u8ba1\u5212\u3001\u4e14\u9700\u8981\u5927\u91cf\u9884\u4ed8\u6b3e\u7684\u884c\u4e1a\u3002\u82e5\u4f01\u4e1a\u5c55\u793a CaseTrust \u6807\u5fd7\u5374\u6ca1\u6709\u6709\u6548\u8ba4\u8bc1\uff0c\u5e94\u901a\u8fc7 CASE \u6e20\u9053\u4e3e\u62a5\uff1b\u53cd\u8fc7\u6765\u8bf4\uff0c\u53ea\u5411\u83b7\u8ba4\u8bc1\u4f01\u4e1a\u8d2d\u7269\uff0c\u4e5f\u4e0d\u4ee3\u8868\u65e0\u987b\u5728\u76f8\u5173\u6cd5\u89c4\u9002\u7528\u65f6\u6838\u5b9e\u6267\u7167\uff08\u4f8b\u5982\u300a\u65c5\u884c\u793e\u6cd5\u300b\u89c4\u5b9a\u7684\u65c5\u884c\u793e\u6267\u7167\uff09\u3002\n\n## \u83b7\u8ba4\u8bc1\u4f01\u4e1a\u5fc5\u987b\u53c2\u52a0\u8c03\u89e3\n\nCASE \u8c03\u89e3\u901a\u5e38\u662f**\u9080\u8bf7\u6027\u8d28**\uff1a\u53cc\u65b9\u5728\u50f5\u5c40\u540e\u53ef\u80fd\u83b7\u9080\u53c2\u52a0\uff0c\u53cc\u65b9\u540c\u610f\u540e\u624d\u4f1a\u8fdb\u884c\u8c03\u89e3\uff08[CASE \u8c03\u89e3\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/mediation\/)\uff09\u3002CaseTrust \u6d88\u8d39\u8005\u9700\u8981\u77e5\u9053\u7684\u4f8b\u5916\u662f\uff1a**\u6d88\u8d39\u8005\u4e0e CaseTrust \u83b7\u8ba4\u8bc1\u4f01\u4e1a\u53d1\u751f\u4e89\u8bae\uff0c\u5e76\u5411 CASE \u8c03\u89e3\u4e2d\u5fc3\u63d0\u51fa\u8c03\u89e3\u8bf7\u6c42\u65f6\uff0c\u83b7\u8ba4\u8bc1\u4f01\u4e1a\u5fc5\u987b\u51fa\u5e2d** CASE \u5b89\u6392\u7684\u8c03\u89e3\uff08[CASE \u8c03\u89e3\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/mediation\/)\uff09\u3002\n\n\u8c03\u89e3\u4ecd\u5c5e\u4e8e**\u534f\u52a9\u5f0f\u534f\u5546**\uff0c\u800c\u975e\u88c1\u51b3\u2014\u2014\u8c03\u89e3\u5458\u4e0d\u4f1a\u5224\u5b9a\u8c01\u80dc\u8c01\u8d1f\uff1bCASE \u79f0\uff0c\u7ecf\u8c03\u89e3\u8fbe\u6210\u7684\u548c\u89e3\u89e3\u51b3\u7387\u7ea6\u4e3a **70%**\uff0c\u7b7e\u7f72\u540e\u53ef\u5177\u6709**\u6cd5\u5f8b\u7ea6\u675f\u529b**\uff08[CASE \u8c03\u89e3\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/mediation\/)\uff09\u3002\u8c03\u89e3\u901a\u5e38\u6301\u7eed **\u4e24\u5c0f\u65f6**\uff1bCASE \u8054\u7cfb\u5404\u65b9\u540e\u5b89\u6392\u65e5\u671f\uff0c\u5e76\u7ea6\u63d0\u524d\u4e00\u5468\u53d1\u9001\u786e\u8ba4\u901a\u77e5\uff08[CASE \u8c03\u89e3\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/mediation\/)\uff09\u3002CASE \u8868\u793a\uff0c\u5176\u8c03\u89e3\u670d\u52a1\u662f**\u65b0\u52a0\u5761\u56fd\u9645\u8c03\u89e3\u534f\u4f1a**\u6ce8\u518c\u7684\u670d\u52a1\u63d0\u4f9b\u8005\uff08[CASE \u8c03\u89e3\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/mediation\/)\uff09\u3002\n\n## \u8d39\u7528\u3001\u9650\u5236\u548c\u5e38\u89c1\u8bef\u89e3\n\n\u8c03\u89e3\u8d39\u7528\u53d6\u51b3\u4e8e**\u7d22\u507f\u91d1\u989d\u533a\u95f4**\u4ee5\u53ca\u6d88\u8d39\u8005\u662f\u5426\u4e3a CASE \u4f1a\u5458\uff1b**\u623f\u5730\u4ea7**\u4e89\u8bae\u53e6\u6709\u6536\u8d39\u8868\uff08[CASE \u8c03\u89e3\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/mediation\/)\uff09\u3002\u5bf9\u4e8e\u975e\u623f\u5730\u4ea7\u4e8b\u9879\uff0c\u516c\u5e03\u7684**\u542b\u6d88\u8d39\u7a0e**\u6536\u8d39\u533a\u95f4\uff08\u81ea **2024 \u5e74\u4e00\u6708 1 \u65e5**\u8d77\u6d88\u8d39\u7a0e\u4e3a 9%\uff09\u6839\u636e\u7d22\u507f\u91d1\u989d\u4ece\u7ea6 **S$16.35\u2013S$354.25** \u4e0d\u7b49\uff1b\u83b7 **CaseTrust \u8ba4\u8bc1**\u548c\u672a\u83b7\u8ba4\u8bc1\u4f01\u4e1a\u9002\u7528\u4e0d\u540c\u680f\u76ee\uff08[CASE \u8c03\u89e3\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/mediation\/)\uff09\u3002CASE \u6307\u51fa\uff0c\u4f9d\u7167\u5176\u516c\u5e03\u7684\u6536\u8d39\u8868\uff0c**CaseTrust \u83b7\u8ba4\u8bc1\u4f01\u4e1a\u7684\u8c03\u89e3\u8d39\u7528\u7531 CaseTrust \u90e8\u95e8\u627f\u62c5**\u2014\u2014\u8fd9\u662f\u7ed9\u4e88\u83b7\u8ba4\u8bc1\u4f01\u4e1a\u7684\u8fd0\u8425\u8865\u8d34\uff0c\u5e76\u4e0d\u4ee3\u8868\u6bcf\u4e2a\u680f\u76ee\u4e2d\u7684\u6240\u6709\u6d88\u8d39\u8005\u8d39\u7528\u90fd\u83b7\u8c41\u514d\uff08[CASE \u8c03\u89e3\uff0c\u67e5\u9605\u4e8e 2026 \u5e74\u5341\u6708](https:\/\/www.case.org.sg\/mediation\/)\uff09\u3002\n\n\u82e5\u5c06 **CaseTrust** \u63cf\u8ff0\u6210\u653f\u5e9c\u76d1\u7ba1\u673a\u6784\u3001\u8ba4\u4e3a**\u6240\u6709\u5546\u5bb6\u90fd\u5fc5\u987b\u83b7\u5f97\u8ba4\u8bc1**\u3001\u58f0\u79f0**\u6240\u6709\u884c\u4e1a\u90fd\u6709\u9884\u4ed8\u6b3e\u4fdd\u969c**\uff0c\u6216\u628a**\u5fc5\u987b\u53c2\u52a0\u8c03\u89e3**\u8bef\u8ba4\u4e3a\u6cd5\u9662\u547d\u4ee4\uff0c\u68c0\u7d22\u7ed3\u679c\u5c31\u4f1a\u5931\u51c6\u3002\u5b9e\u7528\u539f\u5219\u662f\uff1a\u5c06 CaseTrust \u89c6\u4e3a **CASE \u7684\u516c\u5e73\u4ea4\u6613\u6807\u5fd7\uff1b\u9884\u4ed8\u6b3e\u89c4\u5219\u56e0\u8ba1\u5212\u800c\u5f02\uff1b\u6d88\u8d39\u8005\u8981\u6c42 CASE \u8c03\u89e3\u65f6\uff0c\u83b7\u8ba4\u8bc1\u4f01\u4e1a\u6709\u5fc5\u987b\u53c2\u52a0\u8c03\u89e3\u7684\u4e49\u52a1**\uff1b\u4e89\u8bae\u672a\u89e3\u51b3\u65f6\uff0c\u6309\u60c5\u51b5\u901a\u8fc7 CASE \u7a0b\u5e8f\u3001\u5ba1\u88c1\u5904\u6216 CPFTA \u6c11\u4e8b\u9014\u5f84\u5347\u7ea7\u5904\u7406\uff08[\u6848\u4ef6\u4e0e\u4e89\u8bae\u89e3\u51b3](\/zh\/knowledge\/article\/sgkb.consumer.case-and-dispute-resolution)\uff09\u3002"},"related":[{"id":11515,"source_id":"sg.organisation.casetrust","kind":"entity","title_en":"CaseTrust","title_zh":"CaseTrust"},{"id":11514,"source_id":"sg.organisation.case","kind":"entity","title_en":"Consumers Association of Singapore","title_zh":"\u65b0\u52a0\u5761\u6d88\u8d39\u8005\u534f\u4f1a"},{"id":14161,"source_id":"sgtopic.consumer.case","kind":"topic","title_en":"CASE and dispute resolution","title_zh":"CASE \u4e0e\u4e89\u8bae\u89e3\u51b3"},{"id":14162,"source_id":"sgtopic.consumer.casetrust","kind":"topic","title_en":"CaseTrust accreditation","title_zh":"CaseTrust \u8ba4\u8bc1"},{"id":14164,"source_id":"sgtopic.consumer","kind":"topic","title_en":"Consumer affairs","title_zh":"\u6d88\u8d39\u8005\u4e8b\u52a1"}]}